ID 2024-24960

Location

SG-Singapore

Category

Customer Success & Consulting

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign Asia is growing, and we are looking for enthusiastic and passionate people to join our high-performance team who are excited to make a difference and help out wherever needed. The Senior Solution Consultant is a key representative of the Docusign Sales team who builds confidence and trust with our customers, and who also liaises with numerous internal teams as a key knowledge holder of product expertise. This role will support the Mid-Market Sales team by helping to understand complex customer business problems and requirements and translate them into solutions using Docusign’s Agreement Cloud platform and related products.

This position is an individual contributor role reporting to the Director of Solution Consulting for ASIA.

Responsibility

• Partner with assigned sales team to deliver on revenue plan, including supporting and development of account plans
• Become an expert in all Docusign Agreement Cloud products and show continuous improvement as new products and features are released
• Establish confidence in delivering customer solution recommendations, custom product demonstrations, workflow and business process diagrams, responses to technical Q&A, RFx and proposals, product roadmap discussions, and in highlighting customer value / ROI with dedicated solutions
• Understand complex customer business problems in relation to their internal systems and information topology
• Map customer problems and systems to Docusign solutions
• Articulate selected recommendations
• Exhibit proficiency in the core platform, including all current and future features
• Build relationships and support other parts of the Sales organization to increase technical and business expertise and provide customer-centric feedback
• Communicate and champion the methods, processes, and certifications that make Docusign the most secure partner for automating customer agreement processes

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years prior experience within an SMB-level pre-sales role selling SaaS solutions and concepts
• Bachelor’s degree or equivalent in relevant work experience
• Able to travel 30% or more as needed
• Proficiency in Mandarin or Cantonese

Preferred

• Demonstrable experience working with employees at all levels of an organization
• Familiarity with Enterprise-class software systems like ERP, CRM, and HRM
• Familiarity with system integration methods such as web services, SOAP APIs & REST APIs
• Familiarity with SAAS-based products and SAAS Sales processes
• Familiarity with web-based solutions, website development, HTML, XML, and structured data
• Familiarity with electronic agreement process concepts such as eSignature, CLM, and document repositories a plus
• Strong verbal and written communication skills

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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