Credit & Collections Specialist
Sofia City Province, Bulgaria
Credit & Collections Specialist
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Job Purpose:
Communicate with customers via telephone and/or email to monitor the collection of funds owed to Tungsten Automation Corporation.
Key Responsibilities:
- Make inquiries on customer payment status
- Reconcile customer accounts
- Track account details for non-payments, delayed payments or other irregularities
- Resolve customer discrepancies
- Adhere to company credit and collection standards and policies
- Review orders for invoicing
- Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
Other Responsibilities:
- Run credit reports
- Validate order-related information
- Gather, scan, fax, and match documents
- Prepare invoices for mailing
- File papers
Base salary range: For this role, based in Bulgaria, the base salary range is €20000-25000 per year, set using objective, gender-neutral job evaluation criteria applied to all employees performing this role or work of equal value.
Determining your actual pay: Your base salary within this range will be based on objective, gender-neutral factors — work location, skills, qualifications, experience, and education/training. It will not be reduced based on prior salary or negotiating position, nor will it fall below the range or below what colleagues in equal work receive.
Scope: This range covers base salary only, not bonuses, benefits, or other remuneration (as applicable).
Your rights: Tungsten Automation does not ask about current or past pay, and you need not disclose it. This notice does not limit your right to negotiate or your entitlement to equal pay for equal work or work of equal value.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
- Knowledge of accounts receivable
- Knowledge of general accounting procedures
- Ability to organize and prioritize
- Attention to detail and accuracy
- Excellent IT user skills
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment, as well as independently
- Skills in prompting AI systems and assessing output quality
- Ability to leverage AI to ideate, develop and scale to the needs of the department
Required Experience
- 2-3 years accounts receivable or credit & collections experience
- Bachelor's degree and 2-3 years’ experience of related experience
Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets