Cloud System Engineer
Tungsten Automation
Other Engineering, IT
Malaysia · Remote
Cloud System Engineer
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The Cloud System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).
Key Responsibilities:
- System Monitoring: Continuously monitor the performance and capacity of cloud-hosted SaaS services, ensuring the integrity and timeliness of data processing.
- Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
- Compliance & Security: Adhere to all company guidelines and policies related to SOC2 Type II and ISO27001 compliance. Implement and monitor security controls as per established guidelines.
- Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders
- Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
- Collaboration: Work closely with other departments such as the Cloud Operations, Application Services, Cloud PMO, and Cloud GRC to collaborate on projects, policies, and compliance.
- Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
- Efficiency: Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
Required Experience
- Information Technology-related qualification or equivalent work experience.
- Minimum of 3 years' experience in IT service delivery and operations, including software as a service delivery models
- Minimum of 3 years' experience in system administration on Windows and Linux production environments
- Experience of Amazon Web Services and Azure public cloud infrastructures
- Experience of working with IT Service Management procedures such as ITIL incident, problem, and request management
- Solid understanding of cyber security principles and their application in the context of Cloud delivered services
- Strong analytical and problem-solving skills
- Experience of monitoring tools such as New Relic and Grafana
- Skills in prompting AI systems and assessing quality
- Ability to leverage AI to ideate, develop and scale to the needs of the department
- Knowledge of scripting languages such as Python, Bash, Shell or Powershell
Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.