Order Fulfillment & Licensing Specialist

• Ensuring a fast and unproblematic handling of the order process of Tungsten Automation in EMEA
• Creating of customer orders in the ERP system
• Creating of order documentation and responsibility for the delivery
• Controlling of internal sales conditions (pricing, discount, delivery conditions, license compatibility)
• Communication with sales and inside sales of our local entities
• Interface to manufacturing in terms of fulfilling the day-to-day business
• Documentation of processes and storage processes
• Utilizes Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

• Understanding for software licensing models and contract management
• Capacity for team work, ability to work under pressure, flexibility and readiness of mind
• Structured work
• Customer centered thinking
• Microsoft AX system knowledge or knowledge of a similar ERP system
• Good MS-Office-knowledge
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

• Commercial education and knowledge
• Experience in administrative work (sales administration)
• Good English communication skills (minimum requirement FCE), additional languages of advantage

Tungsten Automation is an Equal Opportunity Employer, M/F/D/V