Sales Support Representive

Sales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Key Responsibilities:

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:

· Provide Primary point of contact and handle inquiries with request

· Prompt responses to phone calls and emails

· Redirect requests/issues to appropriate functions

· Ownership of issues through to resolution

· Refer to “Common Requests” for examples

· Provide information on our solutions and services

· Answer product questions

· Uncover new opportunities

· Transition potential opportunities to Sales

Communication

· Interact with Sales AE to ensure PS request to provide SOW

· Interact with Sales AE to ensure Education for custom proposals

· Provide customer or partner data

· Share contacts and historical knowledge

Proactive review of opportunities

· Proactive review of opportunities in Deal Desk Dashboard running through checklist

· Check for existing terms on each transaction or issue correct Contract template for new customers

· Track all assigned deals through to closure

· Flag all items that need approvals and ensure approvals are sought for all items

· Verify credit limits through Accounts Receivable and support resolution of overdue invoices

· Engage Deal Managers and/or Legal to handle complex agreements and negotiations

· Ensure revenue recognition compliance with Rev Rec rules

Generate Quotations

· Generate quotes for software-only transactions with BOM's following Licensing rules

· Check proactively with OF team for complex BOM's or large/strategic deals to ensure no mistakes

Create order packages

· Compile all documentation in an order package

· Create and submit an order package to OF team

· Ensure PO is reviewed and correct as soon as received

· Verify timely shipping of software/licenses before deadlines for Rev Rec

· Ensure CRM Oppty data is updated to reflect final booked deal

· Monitor software and hardware shipments

· Provide updates to Sales Operations leaders

· Archive all contract paperwork

Teamwork makes the dream work

· Support rest of team where help is needed (bandwidth or product expertise)

· Own projects to help improve processes and systems to make team more effective & efficient

• Understanding of SOX rules and regulations
• Fluent language skills in English is a must
• Will require an understanding of the business context and rationale for our products and services as well as the business of our resellers.
• Needs to be customer-service oriented and understand the value of accuracy and reliability.
• Needs to work with confidence within a team environment to ensure that overall team targets are achieved.
• Key attributes of the job are friendly and efficient manner and empathy with the customer’s requirements such as the need for accuracy, reliability and good-attitude.