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WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a passionate and driven Senior Customer Success Manager to support a portfolio of strategic enterprise customers across the Benelux region. This role is pivotal in driving the adoption, optimisation, value realisation, and expansion of Tealium’s platform across our customer base.

As a Senior Customer Success Manager, you will serve as a trusted strategic advisor to senior stakeholders across marketing, data, and technology teams. You will collaborate closely with cross-functional Tealium teams and key technology partners to drive customers forward on their customer data and activation strategies. To be successful, you will leverage deep expertise in customer data, analytics, marketing technology, and cloud platforms to develop strategies that optimise engagement, personalisation, marketing performance, and overall business value.

This role requires strong technical credibility, commercial awareness, and the ability to build long-term, executive-level customer relationships within complex enterprise environments.

Candidates must be based in the Netherlands. Fluent English is required. Additional European language skills (e.g., Dutch) are a strong advantage but not required.

YOUR DAY TO DAY

• Acting as a trusted advisor, you are the key point of contact for a portfolio of accounts, with the goal of building long-term relationships, driving incremental value, and retaining and expanding customer use of Tealium’s products and services.

• Gain a deep understanding of customers’ desired business outcomes and jointly define success plans to realise measurable value through improved implementation and adoption of new use cases.

• Partner closely with Tealium’s professional services and implementation teams to ensure successful deployments and sustained engagement.

• Serve as the primary point of coordination for renewals, ensuring alignment across Sales, Services, and Support to drive seamless execution and maximise retention.

• Implement and lead structured customer engagement programmes, including Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

• Leverage customer relationships and health analytics to proactively identify expansion opportunities and churn risk.

• Collaborate closely with Tealium’s Sales team to support renewals, expansions, and long-term account growth.

• Monitor and report on customer health, and plan and coordinate recovery actions for at-risk accounts.

• Effectively resolve ad-hoc customer issues by working with Customer Support, escalating where required, and coordinating internal resources to ensure timely resolution.

• Collaborate with Marketing to build a strong library of customer advocacy assets, including testimonials, case studies, and references.

• Share relevant industry trends, product updates, and customer success stories to drive ongoing interest in Tealium’s propositions.

• Keep customers informed of Tealium’s product roadmap and provide continuous, structured feedback to the Product team based on customer needs.

WHAT YOU BRING TO TEALIUM

• 5+ years of experience in customer-facing roles, such as Customer Success, Solutions Consulting, Technical Account Management, or similar, ideally within Marketing Technology, Data, or SaaS environments.

• Hands-on expertise with Customer Data Platforms (CDPs) and Tag Management solutions strongly preferred.

• Strong technical acumen, including working knowledge of web technologies, APIs, and modern data integrations (JavaScript knowledge beneficial).

• Ability to travel up to 25% of the time.

• Proven ability to build trust and credibility with senior customer decision-makers and key influencers.

• Demonstrated passion for delivering exceptional customer experiences and driving measurable business outcomes.

• Strong capability to lead technical discussions and influence stakeholders by aligning solutions to strategic business goals and value.

• Ability to quickly learn complex technical concepts and translate them into clear, actionable insights for customers.

• A collaborative team player with experience partnering successfully across Sales, Operations, Legal, Finance, Product, and Support to influence decisions and drive results.

WAGE TRANSPARENCY

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We’re committed to providing clear and consistent compensation information to all applicants, regardless of location.

This position offers a base salary range of 82,000 to 105,000 EURO annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

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WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs