When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

WHAT WE ARE LOOKING FOR

We are looking for a Mid-Market Account Manager who is passionate about the success and expansion of their customers. In this role, you will drive revenue retention and growth in existing customer accounts. The ideal candidate will have a solution-oriented, value-focused mentality and a disciplined operational orientation. You should be able to assist with the tactical day-to-day customer needs, drive strategy in the account, and build trusted-advisor relationships with stakeholders, executives, and partners. Your core focus is to hit a bookings target by growing existing product utilization, driving new product expansion, and executing renewals. While this is a remote position, we prefer candidates located in the PST or CST time zones to best support our existing customers.

YOUR DAY TO DAY

• Focus on revenue retention and growth in your named account list (20-30 accounts) against monthly, quarterly, and annual quota targets.

• Build and maintain a pipeline that is 4x quota

• Partner cross-functionally with solution consulting, customer success, support, and services

• Forecast product utilization across the book of business, identifying trends for either expansion or risk of underutilization.

• Maintain and update forecasts for the book of business using both Salesforce and Clari

• Serve as a single point of contact for Customer Success Managers across the book of business, while maintaining contracts (single-year and multi-year), implementing client requests, and managing contracts to close.

• Identify customer needs and demonstrate strong account management know-how to drive opportunities to on-time closure.

• Directly align with customers during critical business cycles with a focus on renewals and expansions.

• Work with Legal and Finance teams to navigate contract modifications and provisions and execute pricing and invoice adjustments.

• Navigate complex customer organizations and understand their procurement process end-to-end.

• Strong comfort level with value-based cost structures, account/product-related pricing, and discount proposals, demonstrating the ability to process contractual and numerical changes quickly.

• Provide the team regular renewal and upsell status updates and escalate to leadership as appropriate.

• Maintain a high volume of activity, process contract requests, and participate in existing customer outreach and follow-up.

• Comfortable interacting with all levels of senior leadership, including C-suite executives.

• Partner cross-functionally to develop and execute negotiation strategies for upsells and renewals, maximizing contract value while protecting and enhancing the customer relationship and path to value.

WHAT YOU BRING TO TEALIUM

• 4+ years of experience within Sales and/or Account Management at a technology or professional services organization.

• Experience working in and knowledge of CDPs (Customer Data Platforms) or Martech (marketing technology)

• A proven track record of quota achievement, experience closing mid-market and large deals, and overall demonstrated career stability.

• Previous experience managing a book of enterprise and strategic business, and working directly with customers

• You are highly resourceful, entrepreneurial, and driven.

• Google Suite/Microsoft Office Suite experience required (strong Excel skills required)

• Salesforce/CRM and Clari familiarity preferred

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options.

• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.

• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

• Employees are eligible for flexible paid time-off and extended paid parental leave.

• We offer 11 paid holidays annually.

• We offer 15 hours of paid work time for volunteer activities and programs.

• Our sick leave accrual is the following for our employees:

  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.

Compensation Range: $90,000 - $125,000 Base Salary, PLUS Variable Commission Compensation, PLUS Stock Options

This position will earn commission pursuant to Tealium’s commission policy, the details of which will be provided upon request.

#LI-KK1

#LI-Remote

WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs