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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

WHAT WE ARE LOOKING FOR

We are looking for a passionate, motivated, and driven Customer Success Engineer to effectively solve our customer’s needs and provide exceptional customer support. The ideal candidate will have both technical and customer-facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers and provide value to users by ensuring that we offer world-class customer support. This role will serve as a bridge between the technical aspects of the software and the client’s specific requirements, helping to implement solutions tailored to each client’s needs.

Overall, our Customer Success Engineers play a crucial role in ensuring that customers not only adopt Tealium software but also achieve success and derive maximum value from Tealium’s capabilities.

Candidates must be located in Germany and have native fluency in German.

YOUR DAY TO DAY

• Facilitate excellent customer experience

• Debugging JavaScript code and writing example code snippets

• Communicate professionally via our ticketing system, and remote meetings

• Provide enablement to our customers allowing them to utilize and realize value from our products creating prolonged engagement with the platform

• Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices

• Become an expert in the suite of Tealium products including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess

• Contribute to our knowledge base to support both internal and external content

• Manage and prioritize workload on a daily basis

WHAT YOU BRING TO TEALIUM

• Fluency in German and English are required to partner with clients and internal team

• You bring a minimum of 3 years of experience in client-facing and technical skills

• You possess excellent written and verbal communication skills and are a clear and articulate speaker

• You are comfortable with reading, writing, and debugging JavaScript and/or other similar programming languages

• You have experience working in web technologies

• You have experience with APIs connecting different vendor platforms

• You can quickly and efficiently search, understand, and apply technical documentation

• You are passionate about resolving issues with great attention to details

• You are well versed with tools such as the Browser Developer Tools and Proxy tools

• You have an understanding or desire to learn about mobile app development and debugging

• You are familiar with various BI tools, databases, and SQL languages

• You have experience in digital marketing and web analytics products such as Adobe Analytics, Google Ads or Salesforce

• You have experience with Tealium products or the Adtech ecosystem

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WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

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