Staff Strategic Client Advisor (Remote)

Tealium

Tealium

United States · Remote
Posted on Tuesday, July 2, 2024

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

Tealium is seeking a Staff Strategic Client Advisor. You will play a pivotal role in assisting the regional sales leader, their teams, and the Tealium Customer Success teams. Your primary focus is a set of customer-facing activities that help the customer understand the match between their vision for their desired outcomes and the Tealium solution, including architectural approaches and patterns, on which the Tealium solution is built. This role encompasses pre-sales and post-sales activities, requiring a deep understanding of the operating model and Tealium's unique capabilities, all while ensuring consistent engagement with the customer.

YOUR DAY TO DAY

  • Collaborate with the regional sales leader and the Tealium account teams to engage with net new prospects and existing customers.

  • Your role is non-billable, as you are focused on driving strategic value that will lead to revenue generation, as opposed to an emphasis on opportunity prosecution.

Pre-Sales Activities

  • Conduct & Support with Discovery to understand customer needs and challenges, with a specific focus on Tealium's unique capabilities and value driven outcomes.

  • Lead executive briefings, engaging with C-level executives, and take ownership of presenting the Strategic Value Assessment, tailored to Tealium's value proposition.

  • Participate in architecture discussions and whiteboard sessions to articulate how Tealium can prominently address the customer's challenges.

  • Perform Value Benchmark Analysis, including KPIs and Maturity Assessments, aligning them with Tealium's unique benefits.

  • Facilitate value creation exercises and discussions on how Tealium can fit into the customer's architecture.

  • Provide thought leadership around Path2Value, execution strategy, and Tealium’s go to market strategy as a whole

  • Help the customer prioritize their use cases based on their potential value to the customer.

Post Sales Activities

  • Conduct Value GAP Analysis, considering Tealium's intricate nature.

  • Work with Customer Success on Client Whitespace Analysis in order to identify additional teams or Lines of Business at the client where Tealium solutions can provide business impact, improve stickiness, reduce potential churn, and expand the Tealium footprint.

  • Perform Value Assessment, including Pro Forma and Realized value calculations specific to Tealium's intricacies.

  • Engage with C-level executives to present the realized Strategic Value, collaborating with the Solution Consultant (SC) to include technical aspects, especially those related to Tealium

WHAT YOU BRING TO TEALIUM

  • Proven experience in business consulting or advisory roles, with an understanding of complex infrastructure software like Tealium.

  • Deep understanding of the industry and market trends, especially in Marketing, Advertising and Data Technology. Digital Marketing or Agency Experience (B2B or B2C) preferred

  • Strong communication and presentation skills, with the ability to engage with C-level executives while addressing the complexity of Tealium.

  • Analytical and problem-solving capabilities to drive value creation while considering Tealium's intricacies.

  • Collaborative and able to work closely with sales teams and technical experts, recognizing the challenges of implementing Tealium.


WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

  • Employees are eligible to receive an annual bonus and stock options.

  • Employees and their families are eligible for medical, dental, vision, life, and disability insurance.

  • Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

  • Employees are eligible for flexible paid time-off and extended paid parental leave.

  • We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.

  • We offer 15 hours of paid work time for volunteer activities and programs.

  • Our sick leave accrual is the following for our employees:

    • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

    • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

    • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.

Compensation Range: $155,000 - $182,000 Base + Variable

#LI-PA1

WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

  • Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
  • Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
  • Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
  • Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
  • Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
  • Tealium Time, unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
  • Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
  • Healium Be-Well Break, an annual all-company paid shutdown to provide a true break for us all
  • Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
  • Health and Related Benefits Programs, offering market competitive benefits programs
Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.

#LI-Remote

*Offerings vary by level and location.