CRM Product Manager



San Francisco, CA, USA
Posted on Friday, June 21, 2024

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

At Square, we build elegant solutions to solve real problems. As a CRM Product Manager, you will be a part of the Growth Strategy and Operations - CRM Solutions team, with a focus on designing and creating enterprise solutions for Square’s core Business Development and Sales teams. You will collaborate closely with partners in Sales Strategy, Operations, Data, Marketing, Product, and Engineering. As part of this role, you will understand our internal users' workflows, our overarching Sales strategy, and will focus on increasing the efficiency of our vertically integrated operations, building scalable platforms, and creating excellent internal tools that help develop & customize Sales workflows.

You will:

  • Inspire creativity and translate Go-To Market executive strategy to ensure cohesiveness across Sales functions

  • Be the expert on product, solution, and process domain relating to sales business processes like Lead Management, Field Sales, Attribution, and Forecasting

  • Consult and guide partners to maximize value of connected applications including Salesforce Sales Cloud, Salesforce Maps, and other third-party sales enablement tools

  • Act as a strategic technology partner and maintain relationships with product owners, business leadership, and sales engineering teams

  • Strategize future technology investments to align with business goals and objectives

  • Manage overall project intake, prioritization, and definition processes for supported business partners

  • Establish KPI metrics to understand return on investments and impact on process domain

  • Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams

  • Oversee delegation and execution of strategic initiatives by a team of Business Systems Analysts, QAs, and Developers

  • Collaborate with CRM Platform and Architecture teams to ensure successful implementation of user-friendly, scalable solutions

  • Maintain and report on overall initiative and roadmap progress, status, and health

  • Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions

  • Identify opportunities to improve or automate current state business processes

  • Create user stories to support the design and development of Salesforce solutions

  • Manage, groom, prioritize backlog, and partner with the delivery team for delivery

  • Help improve standardization and adoption of common practices

  • Strong data analysis skills and experience improving data quality


You have:

  • BS in Information Systems, Computer Science or other relevant degree

  • 5-8 years of product management experience, with at least 2 years building internal tools

  • 5+ years of enterprise experience using Salesforce (Sales Cloud focus) to develop business solutions for core Sales Processes (Lead Management, Forecasting, Attribution, Field Sales)

  • Led the delivery of company-wide CRM product programs

  • Experience in how to summarize complex internal needs to various stakeholders across the organization

  • Expertise in developing a multi-year vision and accompanying product roadmap

  • Experience with project management methodologies to manage timelines

  • Experience with agile-scrum methodologies for sprint execution

  • Understanding of core CRM principles including marketing and sales operations

  • Previous roles in a consulting or high growth, tech environment

  • Impeccable user experience focused mindset

Even better:

  • Certified Salesforce Administrator, App Builder, Sales Cloud Consultant

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $122,900 - USD $184,300
Zone B: USD $116,700 - USD $175,100
Zone C: USD $110,600 - USD $165,800
Zone D: USD $104,500 - USD $156,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.