Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Solution Sales Executive - Core Business Services is responsible for driving the market success of ServiceNow’s Core Business Services portfolio, built on the ServiceNow AI Platform and market-leading Service Management capabilities.

Core Business Services enable organizations to standardize, automate, and scale mission-critical operations across functions such as Finance, Supply Chain, and Global Business Services, extending value beyond traditional IT and employee use cases.

By uniting AI, data, and workflows on a single cloud platform, this role helps customers establish a single source of truth, improve operational resilience, and accelerate enterprise-wide digital transformation.

This is a specialist solution sales (overlay) role, working closely with Account Executives, Solution Consultants, and partners to shape territory strategy, drive demand, and help customers realize the value of digital transformation.

The role covers Finland and the Baltics, supporting enterprise customers across multiple industries.

What you’ll get to do in this role

• Drive strategy and solution success for Core Business Services within your assigned territory
• Support territory and account planning to improve vertical alignment, use-case targeting, and execution
• Partner with Account Executives to provide solution strategy throughout the sales cycle
• Ensure opportunity strategies align with Now Value principles, including business case and ROI articulation
• Help customers envision the value of AI-driven workflows and digital transformation in partnership with customers, account teams, and ecosystem partners
• Interlock with Solution Consultants and Specialist Consultants on solution positioning, capability roadmaps, and deal strategy
• Coach Account Executives, ADRs, and partners with foundational Core Business Services knowledge to identify and progress opportunities
• Act as a trusted advisor, translating complex operational challenges into measurable business outcomes
• Share market insights, customer feedback, and competitive intelligence with the wider organization
• Champion diversity, inclusion, and belonging while contributing to a collaborative, high-performance culture

Qualifications

In order to be successful, candidates typically will have:

• Experience in solution or specialist sales roles driving complex enterprise opportunities
• Proven ability to articulate ROI and business value for enterprise software or platform solutions
• Experience as an AE, specialist seller, or in a comparable customer-facing role within a complex sales ecosystem
• Strong understanding of enterprise buying processes and multi-stakeholder sales cycles
• Demonstrated experience with value-based and consultative selling approaches
• Exposure to AI-enabled solutions, workflow automation, or digital transformation initiatives
• Ability to engage credibly with executive-level stakeholders and senior internal leadership
• Strong collaboration skills across sales, presales, partners, and internal teams
• Fluent in both Finnish and English
• Willingness to travel 30–50% across Finland and the Baltics

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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