Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Head of Risk & Compliance, EMEA, focused on enabling and accelerating ServiceNow’s Financial Services go-to-market strategy across Europe, the Middle East, and Africa.

This executive leader will be the regional face of ServiceNow’s Financial Services regulatory, risk, compliance, and operational resilience capabilities—partnering closely with customers, partners, industry bodies, and internal teams to shape market demand, build pipeline, influence strategy, and drive adoption of our industry solutions.

The ideal candidate brings deep expertise in European Financial Services, including regulatory expectations (ECB/SSM, BaFin, PRA, ACPR/AMF, DNB, EBA, ESMA, DORA), risk and compliance processes, operational resilience frameworks, and transformation patterns across banking, payments, insurance, and asset/wealth management.

The person thrives at the intersection of industry leadership, solution strategy, and customer engagement, and is energized by working across highly matrixed regional and global teams.

What you get to do in this role:

EMEA Customer & Market Leadership

• Serve as the regional industry executive for Risk, Compliance, Controls, and Operational Resilience across Financial Services.
• Engage C-level and senior leadership across marquee banks, insurers, and regulatory-facing organizations.
• Represent ServiceNow at conferences, roundtables, working groups, and industry associations across DACH, France, Benelux, UKI, Southern Europe, and Middle East markets.
• Translate evolving European regulatory requirements (e.g., DORA, OSFI, ECB, FCA/PRA, BaFin MaRisk & BAIT) into actionable solution value propositions.

Pipeline Creation & GTM Activation

• Drive customer-focused pipeline development, strengthening early-stage engagement and shaping strategic opportunities.
• Partner with Account Executives, Industry Sellers, Solution Consultants, and Product Sales to accelerate deals and shorten cycles.
• Embed industry narratives, benchmarks, regulatory POVs, and business-case framing into account strategies.

Sales Enablement & Field Scaling

• Equip field sales, partners, and cross-functional teams with market insights, competitive knowledge, repeatable plays, and localized industry messaging.
• Deliver high-impact enablement for regional teams to position ServiceNow as the platform of choice for risk, compliance, resilience, and regulatory operations transformation.

Partner Ecosystem Development

• Shape and execute partner go-to-market priorities with top regional and global partners (e.g., Big 4, system integrators, boutique FS consultancies).
• Drive joint pursuits, co-selling motions, and industry credibility through partner-led solutions and delivery capabilities.

Business Analysis, Reporting & Strategic Influence

• Analyze market trends, pipeline performance, win/loss signals, competitive dynamics, and regulatory shifts across EMEA.
• Advise senior leadership on go-to-market strategy, targeted investments, and regional acceleration opportunities.
• Use data-driven insights to guide sales behaviors and focus on high-yield actions and markets.
• Typical Day / Operating Rhythm
• Meet with senior banking and insurance executives to shape transformation visions.
• Support high-value pursuits with marquee EMEA accounts.
• Participate in C-suite customer workshops, industry forums, and risk & compliance roundtables.

Collaboration

• Collaborate with partner leaders to develop joint offerings and accelerate pipeline.
• Work with regional and global teams to refine messaging, improve execution, and inform future roadmap needs.
• Key Cross-Functional Partners
• EMEA Industry & Field Marketing
• Regional Sales Leadership and Account Teams
• Global Financial Services & Risk GTM Teams
• Partner & Channel Ecosystem Leaders
• Product Management, Solution Consulting, and Sales Enablement

Qualifications

• 12+ years in Financial Services with leadership experience in Risk, Compliance, Operational Resilience, Controls, Regulatory Affairs, or related domains.
• Strong knowledge of EMEA regulatory frameworks and supervisory expectations (e.g., ECB/SSM, BaFin, PRA/FCA, EBA, DORA, AMF/ACPR, DNB).
• 5+ years in enterprise software, SaaS, platform solutions, or consulting, selling into or advising Financial Services organizations.
• Demonstrated success influencing senior executives and shaping multi-year strategic transformations.
• Exceptional communication skills—able to synthesize complex regulatory and operational topics into crisp, compelling narratives.
• Ability to work cross-functionally in a large, matrixed global organization and lead through influence.
• Strong capability in PowerPoint and Excel for strategy creation, storytelling, and executive engagement.
• Ability to travel up to 60% across EMEA.
• Background in business consulting, solution consulting, product marketing, or industry advisory roles.
• Experience working with regulators, supervisory bodies, or industry associations.
• Familiarity with core banking, payments, insurance, and asset management operational landscapes.
• Bachelor’s or Master’s degree in Business, Technology, Risk, Compliance, or related fields.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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