Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director, EMEA South Renewals will partner with Sales to guide conceptualization and implementation of region/area renewal strategies and secure sustainable renewal pipeline with enterprise level customers.

You will lead a renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes.

Renewals are the life blood of a SaaS company's revenue stream and the Renewals leader will focus on the achievement of renewals targets while keeping a teaming approach in their engagement with EMEA South Account Sales leadership.

What you get to do in this role:

• Partner with Renewals leaders on refining our renewals strategy and engagement with Sales teams
• Ensure that Renewal procedures are understood and implemented across the teams
• Manage the renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
• Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs
• Provide role clarity for team members and link departmental goals to the larger organization
• Provide summaries of performance metrics that help the sales organization focus on renewals execution, customer success and account planning for the renewal
• Engage with the operations team to establishes analysis of trends and performance to identify greater efficiencies and achieve operational excellence.
• Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners
• Assist Sales or Renewals reps and leadership with renewals negotiations
• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment
• 3+ years success leading a team or other managers
• Experience scaling teams
• Experience creating employee-focused programs to increase engagement
• An understanding of enterprise software selling processes

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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