Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team:

This role is part of our Core Business Workflows business unit that creates and takes AI-native experiences for employee service and experience products to market. We are seeking an experienced Outbound Product Manager, who is passionate about delivering solutions that provide employees with the best possible experience at work.

The team behind ServiceNow HR Service Delivery is a dynamic group of innovators, problem-solvers, and collaborators dedicated to revolutionizing the employee experience from hire-to-retire. Comprising passionate developers, designers, product managers, and strategists, this team thrives on pushing the boundaries of technology to deliver intuitive, cutting-edge solutions that redefine how organizations manage their workspaces. With a shared vision of empowering businesses leveraging AI to optimize efficiency and enhance employee satisfaction, the team fosters a culture of creativity, and continuous learning. Joining this team means being at the forefront of workplace transformation, working alongside talented individuals who are as excited about shaping the future as you are. If you're eager to make an impact, this is the place to turn your ideas into reality.

Product Management is a team sport at ServiceNow. We have a unique organization structure in which many teams like Marketing, Sales, Solution Consulting, Inbound Product Managers, and engineering work together to contribute to a product’s success. As an Outbound Product Manager for HR Service Delivery, you will play a lead role in supporting HR Service Delivery products and play a critical role in getting these products to market and accelerate adoption.

What you get to do in this role:

• Craft go-to-market materials used to enable Sales and Partners on product capabilities, messaging, enhancements, and roadmaps.
• Be a primary partner for Inbound Product Managers based in India providing continuity between India and US based teams.
• Drive adoption-at-scale activities including Community content, webinars, and customer meetings
• Provide technical product knowledge to internal stakeholders and partners to ensure successful implementations for customers on this new product.
• Deliver vision, strategy, and roadmap sessions for customers and partners.
• Be a conduit for market and customer requirements into the development of product strategy and roadmap.
• Partner with Product Marketing on content and demos to support go-to-market.
• Partner with solution consulting to define the use case outcomes and product narratives to support customer-facing sales demos.
• Assist in preparation of briefing materials for analysts.
• Curate customer product adoption stories that can be used for marketing materials, references, and in sales pursuits.
• Partner with and support Core Business Workflows Outbound Product team on customer Community content needs, Live on ServiceNow webinars, Product Advisory Councils, and Special Interest Groups.
• Collaborate with Platform and other product teams on both product strategy and go-to-market strategy and activities.
• Play a role in defining pricing and packaging needs.
• Analyze competitor offerings and market dynamics to ensure our products remain competitive and meet customer expectations.
• Understand how customers are using the product and where the product is meeting or failing to meet customer expectations and adoption goals.
• Track product adoption metrics.

Qualifications

To be successful in this role, we need someone who has:

• 7+ years in a customer-facing role in Product Management, Solution Consulting, Product Delivery, or similar role.
• Knowledge and experience in the human resources technology domain is required.
• Knowledge and experience in the talent management or skills technology domain is nice to have.
• Knowledge and experience with the ServiceNow platform and capabilities is a plus.
• Excellent people skills to interact with all levels of customers, colleagues, cross-functional teams, and partners.
• Very strong written and oral communication skills.
• Effective cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Ability to work hands-on, starting small, and scaling up over a period.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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