Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview:

As a Senior Software Engineer in Performance Analytics at ServiceNow, you will contribute to the design and enhancement of Performance Analytics that power analytics and reporting across the ServiceNow platform. This role offers a hands-on opportunity to work with large-scale data systems, optimize performance analytics pipelines and help ensure data integrity for time-series analysis and business intelligence capabilities.

What you get to do in this role:

• Assist in building and optimizing configurations that capture time-based data changes across various data sources for Performance Analytics.
• Support the implementation and validation of Change Data Capture pipelines to track incremental data updates efficiently and ensure synchronization between transactional and analytical data stores.
• Collaborate with engineers and data architects to design scalable data models that support key performance indicators (KPIs), trend analysis, and insights.
• Contribute to performance tuning of processes and snapshot refresh cycles to improve system efficiency.
• Assist in developing APIs and data mining jobs to streamline data extraction, transformation, and loading for analytics consumption.
• Participate in creating validation frameworks to monitor data accuracy, consistency, and completeness across large datasets.
• Maintain detailed documentation of system configurations, data flows, and process enhancements to support long-term maintainability.
• Work closely with senior engineers, product managers, and architects to understand ServiceNow's Performance Analytics architecture and contribute to continuous improvement initiatives.

Qualifications

Preferred Qualifications:

• 4+ years of experience in software engineering, with a track record of delivering high-quality products.
• Proficiency in Java, Javascript or similar object-oriented languages.
• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines
• Excellent analytical thinking, problem-solving, and communication skills.
• Strong understanding of relational databases, data warehousing, and time-series data management.
• Familiarity with SQL for data manipulation and automation tasks.
• Exposure to ETL frameworks, CDC techniques, or analytics platforms such as ServiceNow Performance Analytics, Tableau, or Power BI.
• Knowledge of REST APIs, event-driven architectures is a plus.
• Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field.
• Exposure to front-end frameworks such as Angular, React, or Vue is a plus.

About Performance Analytics at ServiceNow:

ServiceNow Performance Analytics empowers organizations to monitor, analyse, and improve business performance through real-time and historical insights. It provides visibility into key metrics and trends, enabling proactive decision-making and continuous service improvement. With embedded dashboards, forecasts, and automated analytics, teams can identify issues early and optimize outcomes across the enterprise. Built on the ServiceNow platform, it delivers a secure, scalable, and consistent foundation for data-driven performance management.

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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