Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role

As an Intern in the Customer Health Assurance (CHA) Team, you’ll work at the intersection of customer health, operations, and data analysis, helping drive ServiceNow’s mission to ensure customer value realisation and long-term retention.

You’ll support the EMEA Customer Health Geo Lead and regional Major Area Leaders with operational, analytical, and project management activities that keep the business running smoothly.

This is an excellent opportunity for a Master’s Degree student who wants hands-on experience in customer health strategy, operational excellence, and executive-level program management within a leading SaaS company.

What You’ll Do

• Support the EMEA Customer Health Assurance Geo Leader on operational and administrative activities, including:
• Program updates, progress tracking, and internal reporting.
• Creation and maintenance of presentation materials (PPT decks, dashboards, trackers).
• Coordination of recurring meetings, notes, and follow-up actions.
• Analyse Customer Health data across EMEA to:
• Identify red/yellow (at-risk) accounts and key customer patterns.
• Help prioritise focus areas for regional teams.
• Summarise findings for leadership with clear visuals and insights.
• Drive mini-projects in partnership with Geo and Major Area Leaders:
• Support initiatives tied to specific products (e.g. ITOM, Security, etc).
• Manage timelines, deliverables, and cross-functional coordination.
• Capture and communicate progress and outcomes.
• Enable operational efficiency by documenting processes, maintaining tracking sheets, and supporting the preparation of regional reviews and leadership reports.

Qualifications

What You Bring

• Currently enrolled in an accredited university working on a relevant Master’s Degree in Business, Management, Data Analytics or similar
• Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating in 2027
• Must be available to start in May OR June 2026
• Commit to the full-time 12 weeks (3 months) Summer internship duration
• Experience in evaluating or integrating AI into work processes, decision-making, or problem-solving through AI tools, automating workflows, analyzing AI-driven insights, or assessing AI's potential impact
• Strong command of PowerPoint and Excel (data analysis, formatting, visual storytelling).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Highly organised, detail-oriented, and comfortable managing multiple priorities.
• Eager to learn, proactive, and excited to contribute to a fast-moving global team.
• Previous internship or project experience in operations, consulting, or customer success is a plus but not required.

What You’ll Gain

• Exposure to senior leadership across EMEA Customer Success and Customer Health.
• Practical experience in data-driven decision-making and cross-functional collaboration.
• Mentorship and growth in strategic thinking, communication, and program management skills.
• Opportunity to build a strong foundation for a future career in SaaS operations or customer success.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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