Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team:

You will be joining a group of skilled engineers and architects dedicated to building and optimizing search experiences across our digital properties using the Now Platform. We focus on implementing robust search solutions, enhancing relevance and performance, and driving continuous improvements in key search metrics to help users find what they need quickly and effectively.

What you get to do in this role:

• Design and implement enterprise search solutions that enhance content discoverability, relevance, and performance across internal platforms, leveraging AI-powered search technologies like ServiceNow AI Search and genius results
• Integrate and optimize search capabilities across systems using REST/SOAP APIs, semantic search, and federated search techniques, ensuring secure, scalable, and personalized search experiences.
• Analyze search usage and performance metrics to continuously tune search relevance, collaborate on metadata and taxonomy strategies, and ensure alignment with enterprise security and access controls.
• Build/extend ServiceNow applications across frontend (Service Portal widgets, UI Builder etc.) and backend components (Flow Designer, Integration Hub, Business Rules, and Virtual Agent etc.) with advanced debugging and optimization.
• Build integrations between ServiceNow and external AI/ML platforms, observability tools, and enterprise apps using SOAP/REST
• Ensure adherence to ITIL best practices and enterprise security standards in AI-enabled solutions
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
• Apply secure coding practices and ensure compliance with data protection and privacy standards
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Demonstrate strong communication skills to articulate technical concepts to non-technical stakeholders.
• Coach junior engineers through code reviews, design discussions, and career development support

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5-8 years of combined experience in ServiceNow development and object-oriented programming (Java/JavaScript/Python).
• Advanced proficiency in JavaScript, Glide scripting, Business Rules, UI policies, and ServiceNow APIs.
• Hands-on experience in implementing and optimizing ServiceNow Search capabilities (AI Search, Zing, Search Sources, etc.).
• Minimum 3 years of hands-on ServiceNow development experience.
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Proven experience integrating external AI models via REST/SOAP APIs.
• Solid understanding of ITIL processes across Incident, Change, Request, and Problem Management
• ServiceNow certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)
• Analytical and design skills

Why Join Us:

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation, continuous learning, and shared success.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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