Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description

ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The AI Platform organization is responsible for the releases that underpin both monetized and non-monetized Platform products as well as AI capabilities that serve all other ServiceNow Workflows and solutions. We are rigorous about building and maintaining a resilient foundation, connected data, and secure and trusted agentic AI for our customers.

As Director, Strategic Operations, you will serve as a senior strategic and operational principal within the AI Platform Product Management team supporting the SVP, Platform Fundamentals. You will guide a high-performing Strategic Operations team reporting to the VP, Strategic Operations.

In this role, you will help define the business’s strategic priorities, drive operational excellence, and ensure the organization executes with agility, transparency, and measurable outcomes. This is a high-visibility role that requires strategic thinking, strong strategic rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment.

What you get to do in this role:

This role sits at the intersection of strategy, execution at scale, and drives alignment across business, product, and operational priorities. You will partner closely across product, engineering, design, finance, and central operations to deliver the organization's agenda.

· Strategy and planning—guide the strategy and the plan, define where we’re going, translating company strategy into product priorities, longer-range plans, and annual operating plans

· Operational excellence—keep the business running: cadences, governance, strategic programs, and initiatives

· Connecting the dots and creating visibility—story telling across businesses to create visibility on where we need to make conclusions

· Amplifying people and teams—enabling people to do their best work

· AI capabilities—embedding AI into everything we do, including how we plan, execute, and measure

Qualifications

To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.
• 12 - 15 years of relevant work experience, preferably in technology strategy/operations functions, management consulting, investment banking, or private equity.
• Comfortable working in ambiguity; in particular, you excel at structuring complex problems, using data-informed insights, and communicating findings to senior executives
• Proven track record in managing large-scale operations and cross-functional initiatives.
• Exceptional communication, collaboration, and influence skills at the executive level.
• Comfortable in business and technical discussions.
• Deep understanding of portfolio-level planning, financial management, and enterprise technology workflows.
• Ability to think strategically while managing detailed operational execution.
• Strong data-informed and problem-solving skills, with an ability to synthesize.
• Pragmatic long-term problem-solving within a complex operating environment and the ability to influence and bring teams along on the journey using data
• Highly collaborative team contributor with a shared success mindset

FD21

For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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