Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.

What you will get to do:

• Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow’s product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives
• Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions
• Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI
• Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy
• Manage key stakeholders and drive alignment on pricing and packaging changes
• Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy
• 3+ Years of Pricing Strategy, Product Management, GTM or Business Strategy experience in a technology or consulting firm
• Strong proficiency with synthesizing large data sets with Excel and other BI tools
• Experience applying value-based pricing theories and analytical methodologies
• SaaS/PaaS business knowledge with the ability to understand and model the tradeoffs of GTM pricing and monetization decisions
• A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data
• Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
• Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems
• An Effective Influencer/communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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