Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Step into one of the most exciting roles in enterprise technology—where innovation meets impact. As a ServiceNow Solution Consultant working with the AI Platform for Business Transformation, you’ll be at the forefront of helping organizations reimagine how they operate, compete, and deliver value in an AI-powered world.This is more than a consulting role—it’s a chance to become a trusted technology evangelist for one of the most dynamic and transformative platforms in the enterprise space. You’ll guide customers through the evolution of digital workflows, champion intelligent automation, and showcase how assistive and agentic AI can unlock new levels of productivity, insight, and scale. You’re the kind of person who thrives on applying your experience and expertise to help executive stakeholders rethink what’s possible. You’ll challenge outdated assumptions about enterprise software and inspire bold new visions for how technology can drive meaningful change. Whether working with government agencies or global enterprises, you’ll bring clarity, creativity, and confidence to every engagement—helping customers lead their industries into the future.

What you get to do in this role:

• Engage confidently with executive stakeholders to understand strategic priorities and influence solution direction.
• Lead discovery workshops to uncover customer challenges and align solutions through compelling demonstrations.• Integrate assistive and agentic AI capabilities into solution design, including automation, predictive insights, and intelligent workflows that support and act on behalf of users.
• Serve as a technical and domain expert supporting product sales across assigned territories.
• Answer product and technical questions from customers, partners, and internal teams.
• Collaborate with strategic customers to identify high-value AI opportunities and deliver proposed solutions.
• Provide feedback to Product Management on enhancements that address customer needs and unlock additional value.
• Create reusable AI assets—prompts, scaffolds, and libraries—to accelerate future engagements.
• Share best practices and reusable assets with peers to elevate team performance.
• Stay current on competitive analysis, market differentiation, and emerging AI technologies.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• Demonstrate sensitivity to the unique needs of government customers, including compliance, security, and procurement processes.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or similar cloud software solutions.
• Experience working collaboratively with product management, marketing, partners, and professional services.
• Strong territory management skills and ability to guide execution excellence.
• Demonstrated experience integrating AI into work processes, including:
• Using assistive AI tools to enhance productivity and decision-making
• Designing agentic AI workflows that act autonomously within defined parameters
• Automating complex tasks and analyzing AI-driven insights
• Exploring AI’s impact on enterprise functions and customer outcomes
• Familiarity with LLM frameworks, vector databases, and orchestration pipelines is plus.
• Proven ability to engage with executive stakeholders and influence strategic decision-making.
• Experience working with government customers or in regulated environments is strongly preferred.
• Ability to travel as needed (up to 30%) to support customer engagements.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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