Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a highly skilled and innovative Senior Staff Engineer to join our Digital Technology Go-To-Market (GTM) team. This role is focused on driving solution architecture, exploring emerging technology trends, and solving complex business challenges through creative and scalable engineering solutions. You will play a critical role in shaping the technical direction of GTM platforms that support our global Marketing and Sales organizations.

Key Responsibilities:

• Design and lead solution architecture for GTM platforms including marketing automation, sales enablement, and customer engagement systems.
• Evaluate and apply emerging technology trends to enhance platform capabilities and drive innovation.
• Collaborate with cross-functional teams to translate business requirements into scalable and secure technical solutions.
• Develop and maintain microservices and API-first architectures in cloud-native environments.
• Embed AI-first principles into engineering solutions to drive automation and personalization.
• Ensure seamless integration across CRM, CPQ, CLM, EMS, and Martech ecosystems.
• Champion CI/CD, DevOps, and agile practices to accelerate delivery and improve quality.
• Mentor engineers and contribute to a culture of innovation, inclusion, and continuous learning.
• Lead technical problem-solving efforts and challenge conventional thinking to deliver impactful outcomes.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in software engineering with a focus on solution architecture and system design.
• Expertise in cloud-native development (AWS, Azure, GCP) and distributed systems.
• Strong background in API-first and microservices architecture.
• Experience with CI/CD pipelines, DevOps tooling, and agile methodologies.
• Proven ability to solve complex technical problems creatively and effectively.
• Excellent communication and collaboration skills across technical and business stakeholders.

Preferred Qualifications:

• Experience with AI/ML platforms and embedding intelligence into GTM workflows.
• Familiarity with CRM and Martech ecosystems.
• Knowledge of the ServiceNow platform and solutions, including workflow automation and data fabric capabilities.
• Background in data engineering or digital experience platforms.
• Strong results orientation and a mindset for challenging the status quo.

Join ServiceNow to be part of a team that is redefining how we go to market. As a Senior Staff Engineer, you will work at the intersection of technology and business, helping shape the future of customer engagement and sales transformation.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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