Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a detail-oriented and proactive Sales Operations Analyst (IC2) to support our Sales organization. The ideal candidate will play a key role in improving forecast accuracy, optimizing sales processes, and ensuring operational excellence. You will collaborate with cross-functional teams including Sales, Finance, Legal, and Order Management to drive efficiency, compliance, and growth.

Key Responsibilities:

• Attend and actively participate in all sales forecast meetings, supporting Sales Management in compiling and analyzing weekly forecasts.
• Perform detailed pipeline reviews and promote best practices and methodologies to improve forecast accuracy.
• Analyze current customer licensing, product usage, and entitlements to identify opportunities for upsell, cross-sell, and new revenue streams.
• Propose creative pricing and payment structures that align with customer needs while adhering to internal pricing policies.
• Review Quotes and Order Forms to ensure accuracy, completeness, and compliance with pricing, discount, and contract policies.
• Ensure that all orders are reviewed and approved in accordance with corporate pricing and discounting guidelines.
• Act as a liaison with internal stakeholders including the Deals Desk, Legal, and Finance teams to support order validation, revenue recognition, and contractual compliance.
• Coordinate with Order Management to ensure the accuracy and completeness of booked opportunities in the ServiceNow sales automation system.
• Support the Sales team in maintaining customer licensing compliance.
• Collaborate with cross-functional teams (Legal, Finance, Marketing, Alliances) to identify and implement scalable operational practices that enable partner/channel growth.
• Partner with Sales Managers and Account Executives to uncover opportunities to increase revenue, streamline operations, and enhance sales team productivity.

Qualifications

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field.
• 3–4 years of experience in Sales Operations, Deal Desk, or a related function.
• Strong understanding of sales processes, quoting, and order management.
• Proficiency in Salesforce or similar CRM platforms; knowledge of CPQ tools is a plus.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong communication skills and ability to work cross-functionally with different teams.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience with SaaS or enterprise software sales processes is preferred.

Why Join Us:

• Be part of a dynamic, growing global sales team.
• Gain exposure to strategic sales operations processes.
• Work closely with senior leadership and influence business decisions.
• Opportunity to develop your career in a supportive and collaborative environment.

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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