Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Join us to redefine the future of App Development with AI. We're on a mission to revolutionize app development on the ServiceNow Platform through the power of AI. Our goal is to make building apps accessible, lightning-fast, and enjoyable. With our low-code/pro-code platform, we empower developers, builders, and business users alike to seamlessly automate workflows, create powerful apps, and solve real-world problems—with ease.

We’re seeking a visionary and seasoned Director of Engineering to lead our low-code/pro-code developer platform. In this critical role, you'll drive the future of AI-powered Smart Apps platform—bringing to life multi-turn vibe coding experience that enables conversational, agent-driven app development. You’ll lead high-impact engineering teams building the next-generation Smart Apps platform, powered by advanced reasoning LLMs and designed to serve both internal and external developers.

You’ll own strategy, development, execution—driving the roadmap, making critical architectural decisions, and ensuring the reliability, scalability, and performance of the Smart Apps platform on the ServiceNow Cloud. You'll be at the helm of a world-class team of AI, software, and full-stack engineers, pushing the boundaries of what's possible in intelligent app development end to end life cycle.

Day-to-day, you’ll collaborate closely with cross-functional partners—Product Management and Developer Experience teams—to align on roadmap priorities. You'll be a hands-on leader solving complex problems . In addition, you'll mentor engineering managers, cultivate a culture of technical excellence, promote innovation, high-velocity, high-quality delivery across the team.

This is a critical role in our intelligent developer organization, reporting to Senior Director of Engineering

Qualifications

To be successful in this role you have:

• Bachelors in computer science or related field

• 12+ years in software development

• 6+ years leading engineering teams (preferably in AI/ML)

• Hands-on, highly technical leader with strong collaboration and communication skills

• Experienced with LLMs and building enterprise-grade AI software and tools

• Strong familiarity with modern AI/ML lifecycle tooling and infrastructure, such as

• Model development PyTorch, TensorFlow, Hugging Face, LangChain

• Experiment tracking MLflow, Weights & Biases

• Containerization & orchestration

• Observability & monitoring

• RAG technologies

• Solid background in technology stacks such as Node.js, TypeScript, Java, and frontend frameworks like React and Angular

• Full product lifecycle expertise: design, planning, development, launch

• Solid foundation in distributed systems, full-stack development, CI/CD

• Embraces rapid, iterative improvement and continuous learning

• Strategic, creative thinker who inspires change and influences alignment

• Effective in fast-paced, ambiguous environments with a strong sense of ownership

JV20

For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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