Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role

The Lab Hosting Services team runs the environment where next becomes Now.

We are the tip of the spear for the Service Engineering organization that designs, builds and operates the ServiceNow cloud platform across our global data center infrastructure.

Our team works integrally with network, hardware, systems, automation and software engineering teams throughout the company, pushing the envelope of cloud computing.

Qualifications

Successful candidates will have demonstrated ability to work in technically complex and ambiguous environments, challenge status quo and use our own product in innovative ways.

Our job is thinking outside the box to help our customers deliver the next generation of cloud platform excellence.

The ideal candidate will have a strong background in systems administration, understanding of the components of cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.

Prior experience in Site Reliability Engineering/DevOps and managing server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must.

Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment.

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Solid administration background in Linux (RedHat and/or CentOS), HPUX, Cisco UCS and Windows server platforms
• Experience with VM management, vCenter, ESXi
• Expert in services troubleshooting internet services (DNS, DHCP, Mail) with a good understanding of the LAMP stack
• Familiarity with database (MySQL, Oracle, or similar technologies) and networking routing, switching and load balancing
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell, Ansible
• Working knowledge of Azure and AWS.
• Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, Cacti, Netcool, Monolith, Puppet, cfengine, chef, Splunk, Logstash) highly desired
• Experience with ServiceNow platform a plus
• ITIL v3 foundations certification preferred
• Hands on experience with server/network hardware in a data center environment a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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