Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This is a Flex position that is based in our Orlando, FL office.

We're looking for a Staff Product Manager to help define product vision and lead the development of innovative Cloud Observability and analytics solutions for the ServiceNow Cloud.

These solutions will empower internal operations and development teams by providing:

• Real-time access to service telemetry data for faster troubleshooting and root cause analysis.
• Advanced machine learning capabilities for proactive anomaly detection and performance optimization.

You'll collaborate on the product roadmap, prioritize features based on user needs, and collaborate with geographically distributed engineering teams to deliver solutions that:

• Reduce mean time to resolution (MTTR) for incidents.
• Increase uptime of critical ServiceNow applications.
• Improve developer productivity through faster issue identification.

What you get to do in this role:

• Conceptualize and drive execution of end-to-end Observability and analytics solutions leveraging telemetry data from the ServiceNow platform.
• Deliver quick prototypes (e.g., wireframes) to validate user needs and demonstrate solution value.
• Own product delivery, defining user stories with clear acceptance criteria and working with development teams to ensure successful implementation.
• Partner with internal operations and development teams to understand user personas and pain points related to ServiceNow observability.
• Continuously improve product development processes by establishing repeatable workflows and collaborating with teams for optimal efficiency.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of experience in product management or a related field, with a focus on Observability and Analytics solutions.
• Experience building cloud-based products and understanding of SaaS delivery models.
• Strong user research and product strategy skills.
• Experience collaborating with cross-functional teams (engineering, product, operations) to bring products to market.
• Bachelor’s degree in computer science, Information Systems, Data Science, or a closely related field (or equivalent experience).

Preferred Qualifications:

• Experience working with (or in) operations or SRE teams.
• Familiarity with commercial observability offerings (e.g., Honeycomb, New Relic, Datadog, Splunk).

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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