Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Sr. Strategic Enablement Manager for Finance & Corporate Strategy will play a pivotal role in supporting the President and CFO’s Leadership Team (GLT). This role will focus on equipping the FLT with the resources, tools, and support necessary to function seamlessly. Acting as a “chief of staff” for the GLT entity, this role will take a strategic approach to optimize processes and communications and provide the GLT with the support needed to elevate to Team One. This is a high-impact role that provides an exciting opportunity to shape the future of the organization and drive key strategic outcomes.

• Organize and co-create content for leadership meetings, including onsite events, extended staff sessions, and senior director+ engagements in partnership with HR.
• Provide comprehensive actioning support to the GLT, including onsite follow-up, staff action planning, and facilitating individual GLT meetings to ensure accountability and progress on strategic initiatives.
• Coordinate and support the bi-annual business review process as part of the onsite/offsite events and deliver actionable insights to leadership.
• Maintain and manage the operating and GLT staff calendars, ensuring timely scheduling of critical meetings, reviews, and strategic discussions.
• Partner with HR and senior leadership on Workforce Planning, ensuring alignment with business strategy and organizational objectives.
• Drive GLT engagement with the broader organization, including AMAs (Ask Me Anything sessions), town halls (TH), change management efforts, and communication campaigns to ensure a connected leadership team.
• Own the strategy and execution of Finance & Corporate Strategy people leader communications, in partnership with the OCFO Strategic Communications Specialist, Communications team, and HR to develop impactful content aligned with organizational priorities.
• Provide change management support to ensure smooth transitions during organizational shifts, aligning teams with new goals, processes, and strategies.

Qualifications

To be successful in this role you have:

• Proven experience in a senior operational, strategic, or Chief of Staff role, with a background in leadership support and cross-functional collaboration.
• Successful history of approaches challenges with curiosity, objectivity, empathy, speed, and a collaborative style and has effectively managed through ambiguity to achieve a desired outcome.
• Exceptional communication skills with experience in strategic content development, including the creation of messaging that drives leadership decisions.
• A commitment to working collaboratively behind the scenes to ensure leaders have the tools, resources, and support needed to succeed.
• Exceptional organizational ability to manage complex projects and high-priority tasks in a dynamic environment.
• Excellent collaboration skills with the ability to build trust through effective, cross-departmental relationships.
• A natural curiosity and willingness to ask the right questions, constantly seeking what’s best for the leadership and organization, and using insights to drive informed decisions.
• A self-starter mentality, capable of taking initiative and working with minimal direction.

What we’re seeking:

• 8-10+ years in a role focused on operations, employee engagement, leadership reporting, culture amplification, and other key business programs (chief of staff experience preferred)
• Meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of work, from project execution to documentation and communication.
• Results oriented with a track record of delivering enablement programs that meet/exceed business value requirements.
• Ability to travel 10-15% of the time

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.