Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Environmental Sustainability team is looking to hire an experienced Program Manager to lead on advancing our greenhouse gas (GHG) emissions program and supporting the decarbonization of our global carbon footprint. This person will use their proven GHG accounting expertise to lead the evolution of ServiceNow’s GHG accounting methodologies.

In addition, this program manager will support the development of decarbonization strategies across our organizations and its value chains. Specifically, this role will assist with evaluating historical and projected GHG emissions, identifying key trends and hotspots, to support the team to implement solutions to meet our corporate sustainability commitments, including science-based targets, supplier engagement, 100% renewable electricity and net zero. You will also collaborate across teams to drive decarbonization initiatives, support data-driven decision-making, and contribute to ESG reporting.

This Program Manager of Environmental Sustainability will be reporting to ServiceNow’s Senior Manager of Environmental Sustainability.

We are looking for someone who is detail-oriented, analytical, and a strong leader who can manage multiple projects with cross-functional teams. If you have a passion for the environment and the skills to drive meaningful change, we encourage you to apply—even if you don’t meet all the qualifications.

• Data Collection and Management:
  • Manage the GHG accounting program by assisting with data collection, quality assurance, and compliance with reporting standards.
  • Gather activity data on GHG emissions from offices, data centers, and other suppliers, aligning with ServiceNow’s sustainability goals.
  • Maintain existing dashboards and tools that automatically collect and track GHG-related data throughout the year and support the development and implementation of new dashboards and tools that facilitate automation, leveraging AI where possible.
  • Perform quality assurance on GHG data to ensure verification and audit preparedness, especially as mandatory reporting requirements go into effect.
• Methodology Review and Enhancement:
  • Develop an approach and timeline for advancing ServiceNow’s GHG accounting methodologies with an emphasis on Scope 3 emissions reporting.
  • Support the transition from spend-based calculation approach to supplier-specific and/or product-specific methodologies for relevant Scope 3 emission categories.
  • Stay up-to-date on future GHG Protocol versions, e.g. updates from the GHGP Technical Working Groups and other stakeholders who may be involved.
  • Collaborate with industry groups on sector-specific methodologies if needed, such as quantifying the emissions impact of artificial intelligence.
• Verification and Reporting:
  • Manage the third-party GHG verification process, with an emphasis on preparedness for any mandatory reporting requirements and timelines (e.g. EU CSRD, US SEC)
  • Deliver insightful environmental impact data to internal stakeholders to inform key business decisions, using tools like Watershed, PowerBI, Tableau, and leveraging AI where possible.
  • Function as a subject matter expert in GHG emissions supporting all ESG related reporting for the ESG team such as CDP, GRI, CSRD, and annual reporting.
  • Ensure compliance with ESG (Environmental, Social, and Governance) frameworks and reporting standards, including the Greenhouse Gas Protocol, Science-Based Targets, and CDP requirements.
  • Collaborate on the annual Global Impact Report, particularly around GHG emissions and reductions, and support customer emissions reporting on an as needed basis
• Project and Stakeholder Management:
  • Support internal and supplier educational training on GHG accounting and other climate-related topics.
  • Draft presentations and reports for internal use and external disclosures, translating complex data into actionable insights.

Facilitate engagement and collaboration with external partners, industry consortia, and other stakeholders in the development of GHG accounting practices and reductions.

Qualifications

To be successful in this role you have:

• 5+ years of experience in environmental sustainability or GHG accounting.
• Masters in GHG Management and Accounting or related fields.
• Demonstrated expertise in GHG accounting, science-based targets, Net Zero roadmap development, supplier engagement and decarbonization solutions.
• Strong experience in quantitative analysis, including managing large datasets and building data models for environmental impacts (experience with tools like Alteryx, SQL, or R is a plus).
• Proven ability to collaborate with cross-functional teams, manage multiple concurrent projects, and meet tight deadlines.
• Effective communication skills, both written and verbal, with an emphasis on the ability to communicate complex technical topics in a clear and concise manner to a variety of audiences, both internal and external to the company.
• Ability to translate technical data into visuals for leadership, and experience in the development of dashboards using tools like PowerBI, Tableau, and other data visualization tools.
• Experience developing different types of communication materials such as case studies, slide decks, reports, training modules, process and resource documents.
• Understanding of key sustainability issues and trends and how they link to business value.
• You are self-motivated, team-oriented, hands-on, adaptive, innovative and work autonomously.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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