Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We're looking for a passionate, driven Staff Inbound Product Manager who can help us define product vision and provide thought leadership to deliver products for the Tools Engineering and Automation Team. The Staff Product Manager will drive roadmap priorities, define and deliver features (based on target personas) working with internal engineering teams (spread geographically), define and track KPIs focused on product and feature adoption, and write technical product updates as needed. This role provides a high-impact opportunity to work on solving tough data logging related challenges in a high-energy, startup-like environment with experienced engineering leaders and a highly collaborative team.

What you get to do in this role:

· Strong Analytical and troubleshooting skills are critical for being successful

· Ongoing team-wide communications with stakeholders on feature development progress and future roadmaps

· Work across a large-scale organization to coordinate delivery plans and also be able to set reasonable expectations

· Communicate complex problems into easily understood requirements for engineering that guide a team provide solutions.

· Should be able to work with the dev team as a trusted partner and unblock them

· Be an active member of the team that contributes to the success of others and not just focus on self

· Drive continuous improvement on initiatives and develop repeatable processes that scale across teams and roll them out while looking for continuous improvements.

· Lead the promotion of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

· Lead the strategy, execution, and overall success of your product area.

· Operate with a Growth Mindset and demonstrated ability to Create Clarity, Generate Energy across teams and Deliver Success.

Qualifications

To be successful in this role you have:

· 8+ years of experience in product management focused on software development

· 6+ years’ experience with technical program management driving programs from concept to implementation, from ambiguous to crisp deliverables.

· 3+ years of experience in a SaaS company and/or Cloud Infrastructure automation space

· Exposure to new technologies like Machine Learning and/or AI

· Strong experience in scoping and defining requirements for heavy-volume data ingestion platforms

· Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.

· Strong decision-making based on data and business benefits to determine the best investments for the future.

· Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction.

· Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition.

· Bachelor’s degree in computer science, Information Systems, Data Science or a closely related field preferred, or equivalent experience.

· Ability to work independently and collaboratively in a fast-paced environment with a growth mindset, humility, dependability, and attention to detail

· Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communication

· Past experience working in Service Operations/SRE teams is a big plus

· Strong communication and interpersonal skills

· Ability to work in a distributed team across the world

· Communicate product priorities and build consensus with cross-functional stakeholders including other Product Managers and Product Leaders

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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