Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Service Operations Business Development Manager (BDM) at ServiceNow, you will lead strategic initiatives to achieve the Service Operations (ITSM & ITOM) UKI business goals. You will roll out initiatives that contribute to market success for the Service Operations proposition and collaborate work closely with the leadership teams to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, partner ecosystem and health/adoption focus.

This position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organisation. The ideal candidate is a proven seller, expert at partnering with field teams, a superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organisation including regional sales, solution consulting, partner management, business development and connected supporting functions such as enablement, marketing, renewals, operations, customer outcomes and inspire value. Given the pivotal role Service Operations plays in the broader Now platform play, you will also have a solid appreciation for how to engage the other solutions business units (BUs) and how to coordinate and orchestrate effective ‘better together’ engagement and GTM activity.

This role requires a seasoned professional with sales leadership, business development, strategy, and operations expertise. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.

Key Responsibilities:

• Strategic Leadership: Develop, influence, and execute area GTM strategies to drive growth of the Service Operations Business
• Scale and Visibility: Lead visibility across the business in the importance of Service Operations in order to meet pipeline goals, deal execution and other workflow upsells
• Cross-functional Collaboration: Work across internal teams to develop comprehensive GTM plans in alignment with core sales, renewals, operations, enablement, marketing and internal sales
• Ecosystem Growth: Support, strengthen, and drive consistency across the partner ecosystem, aligning partners with ServiceNow’s Service Operations (ITSM & ITOM) solutions to deliver best practice, joint growth, and customer value
• Sales Enablement: Enable, coach, and engage all go-to-market teams with ServiceNow’s Service Operation vision in connection to the Service Operations BDM strategic priorities.

Qualifications

To be successful in this role, we need someone who has:

• A minimum of 7 years’ experience in solution and service-based sales, business development, or product management, preferably within ITSM, ITOM, or related technology fields.
• Demonstrated experience working within a complex matrix organization, collaborating across teams and regions to achieve success.
• Strong understanding of ITIL frameworks, ITSM processes, and the evolving landscape of ITOM, including AI-driven solutions like Machine Learning and Natural Language Understanding.
• The strong ability to articulate the value proposition of Service Operations to senior executives and related stakeholders
• Exceptional communication and presentation skills, with the ability to simplify complex concepts for a wide range of audiences.
• A proven ability to build strong relationships with C-suite executives and key stakeholders across the business and partner ecosystem.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing business priorities.
• Strong analytical skills, with the ability to leverage data and market insights to drive informed decision-making

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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