Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is looking for a Solution Sales Executive that will be responsible for market success of ServiceNow's CX, Service Digital and Now Assist Products across the US Federal Civilian Government Agencies.

Our CX Workflow Solution is built on ServiceNow's market leading Service Management platform and creates a single source of truth that allows processes across the enterprise to execute with uniform information.

You will be responsible for communicating the service and digital automation value proposition to prospects. You will develop a strong partnership with your designated Federal Field Account Executives and Federal Solution Consultants to provide a comprehensive and compelling message to agency leaders within the United States Federal Civilian sector. You will focus on targeting your service automation message to specific customer needs and will focus on being a trusted advisor to our community of security customers.

What you get to do in this role:

The CX Solution Sales Executive is responsible for communicating ServiceNow's Service Automoation value proposition to prospects, in partnership with field Federal Account Executives and Solution Consultants, while achieving quarterly and annual sales quotas.

• Provide subject matter mentoring and training to peers and other colleagues in the organization.
• Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, and challenges
• Work closely with field sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
• In partnership with assigned field Account Executives and Solution Consultants, present our security solution directly to prospects, customers and at industry events and seminars
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Articulate customer success strategies (and losses) to the field in order to streamline and standardize security solution presentations and value proposition
• Become a trusted advisor to our community of customers

Qualifications

To be successful in this role you have:

• 10+ years of sales experience for security products the the Federal Government, ideally with a focus on products in service automation, field service management, digital workflows and AI.
• A strong understanding of the CX market and related business processes.
• Willingness to do whatever it takes to help define a new market and differentiate us from historical approaches.
• Ability to communicate complex issues in simple terms via written and oral media.
• Ability to forge strong business relationships and connect with both CTO / CIO and other Sr leaders / cabinet level - as well as with individuals in ServiceNow internal and external eco-system especially partner channels.
• Works well in a team environment.
• Bachelor's degree in business, marketing or related discipline preferred.
• US Citizenship / ability to enter Secured Federal Facilities

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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