Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Automation is priority for our team – Always search for ways to automate tiresome tasks. Can discover repetitive automation tasks and provide an efficient solution.

• Build platform automation scripts using GENAI / ML capabilities

• Should be capable in building custom applications from scratch or configuring out-of-the-box apps and able to identify and implement the Automation use cases in an agile methodology

• Documentation - Maintain system documents for configuration and troubleshooting of known issues.

• Collaboration - Work closely with other teams to support delivery of related tasks successfully

• Note: Off Hours Support - during business critical, go-live and escalation/outage issue

Qualifications

To be successful in this role you have:

• 2 - 4 years of IT industry experience, with at least 2+ years of ServiceNow development experience

• BS, Master’s in computer science or equivalent.

• Experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog

• · Must to have ML Operations experience in model creation, automation, and finding a solution that decreases the team's repetitive efforts

• Proficient in development of workflows, custom web services, custom notifications, assessments, custom app, delegation of groups, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions

• Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)

• Good understanding and work experience in Web services, SOAP APIs etc.

• Experience with scripting languages (JavaScript, Python, Perl, Unix/Windows Shell).

• Good to have knowledge on ServiceNow data model and relationships

• Analyze system performance issues and able to communicate to the team

• Good verbal and written communication skills

• Analytical and design thinking

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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