Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Sourcing and Procurement Operations product management: Join a new, fast growing product team at ServiceNow and help shape the future of sourcing and procurement! Together we will transform employee experiences and make work seamless, integrated and efficient across the procurement workflow. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopt a growth mindset in relentless desire to help better our customers, our team and yourself.

Role

The Inbound Product Manager resides within the Product Organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with engineering, QE, design, documentation, sales, and others.

If you are passionate about shaping the product’s strategy, getting to know its customers and users, and developing solutions which solve real customer problems, this role is for you!

What you get to do in this role:

• Guide Product Strategy:

Evaluate competitive and market data, along with product analytics and financial data, to develop a point of view on product priorities. Write business cases for investments and deliver these insights in senior-level management meetings.

• Manage the Roadmap:

Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.

• Execute Product Development:

Work with user experience and engineering teams to bring ideas to life. Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies. Ensure successful delivery of product releases.

• Product Enablement and Success:

Collaborate with outbound product management, sales, marketing, education services and other product teams to cement product success. Develop enablement collateral which helps to create the “whole product.”

• Create and Grow Partnerships:

Explore and pitch inorganic methods of providing solutions which solve problems for customers. Create a strategy for technical and strategic partnerships which further the product team’s goals.

Qualifications

Key requirements:

1. Experience:
   • Either one of:
     1. 5+ years of inbound product management experience for a sourcing product, OR
     2. 5+ years of product management experience in Enterprise SaaS products and 5+ years of industry experience in sourcing (e.g. as a Sourcing Manager, Category Manager, Global Supply Manager, etc.).
   • Strong familiarity with systems / tools commonly utilized in sourcing and procurement processes, such as ERPs, RFP tools, etc.
   • Preferred understanding of industry best practices, regulations, and emerging trends.
2. Adaptability and Learning:
   • Demonstrated adaptability to new product management methodologies and a willingness to discard practices that don't serve our team, product, or customers.
3. Investment Prioritization:
   • Clear articulation of the prioritization and validation process for proposed investments, supported by data demonstrating benefits to the business or customers.
4. Agile and Scrum:
   • Experience in Agile and/or Scrum methodologies (certification not mandatory).
5. Prioritization Skills:
   • Strong prioritization skills with a focus on high-impact activities.
6. Product Roadmapping:
   • Proficiency in gathering and translating product requirements into a comprehensive product roadmap.
7. Problem Identification:
   • Ability to identify and prioritize industry and customer problems before proposing solutions.
8. Cross-Functional Collaboration:
   • Effective collaboration with cross-functional teams, including development, marketing, sales, and customer support, to ensure successful product delivery.
9. User Experience (UX) Understanding:
   • Understanding of user experience principles and collaboration with UX/UI teams to create intuitive and user-friendly solutions.
10. Analytics and Metrics:
    • Use of analytics and metrics for product performance evaluation, with the ability to iterate based on data-driven insights.
11. Integration Capabilities:
    • Experience or understanding of integrating products with other enterprise solutions commonly used in sourcing and procurement processes.
12. Global Perspective:
    • Ability to understand and address the diverse needs of a global user base.
13. Change Management Skills:
    • Proficiency in change management to navigate and drive adoption of new features or changes within client organizations.

If you are passionate about driving innovation in sourcing processes and solutions, and possess the skills outlined above, we invite you to apply and be a key player in shaping the future of our product.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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