Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an exceptional Senior Outbound Product Manager, Automation Engine in the APAC and Japan Region to own customer adoption activities associated with ServiceNow’s Automation and Integration offerings focused on transforming the way users Integrate and Automate with the Now Platform. This collection of Automation capabilities is known as “Automation Engine.”

This Senior Outbound Product Manager, Automation Engine role will focus on the success of our customers via the adoption of our rich portfolio of Integration capabilities (Integration Hub, RPA Hub, Stream Connect for Apache Kafka, Automation Center, Process Mining and Document Intelligence), including a strong representation of the voice of the customer to internal stakeholders. You will play a crucial role in helping customers adopt ServiceNow’s latest Automation Engine offerings by aligning our expanding array of Integration and Automation solutions to customer specific business priorities. This direct customer interaction will help us gain deeper insight into product quality and direction of our roadmap, offering critical insights to our product and engineering teams.

In this role you can expect a high degree of collaboration with multiple cross-functional teams (e.g., inbound product management, engineering, product success, solution consulting, customer outcomes, etc.).

What You Get To Do In This Role

• Develop a deep understanding of our top Automation Engine customers in the region, including use cases, gains, pains, and their success outcomes
• Support high profile customers as they adopt ServiceNow’s latest Automation and Integration offerings
• Represent the voice of the customer to influence product quality and roadmap direction
• Attain a high level of technical acumen with ServiceNow’s Automation capabilities, with a specific focus on one of the Automation Capabilities to act as the Global Subject Matter Expert
• Lead early access initiatives to validate forthcoming product capabilities to drive adoption and get feedback
• Develop and update high-quality technical enablement content that describes the differentiating value of product innovation with Automation Engine products and facilitates adoption at scale
• Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Own community presence and adoption oriented content for the solutions
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals

Qualifications

• Bachelor's or master's degree
• 7+ years of total customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company, Business Automation Platform, Robotic Process Automation or SaaS company (preferred)
• 7+ years of experience in a field pertaining to Automation and Integration development
• 3+ years technical experience working with the ServiceNow platform or a similar Business Automation Platform (as ranked by one of the leading Analyst firms)
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action and collaboration, and a sense of urgency to “win” in the market.
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results.
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, executive stakeholders, and partners.
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills.
• Working in the APAC and Japan region

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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