Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we’re on a mission to make the world of work, work better for people. We believe in the power of technology to transform the flow of work, enhancing productivity, improving service delivery, and driving business growth.

About the Role

As an Advisory Solution Consultant, you’ll play a strategic role in our future success. You’ll help our customers solve their strategic business challenges with solutions, going wide and deep on strategic business value and outomces during sales cycles. This is a business advisory solution consultant role that requires a balance of customer-facing activities and continuous self-development.

What you get to do in this role:

• Strategic Value: Drive ServiceNow's value as the intelligent platform for end-to-end digital transformation in strategic initatives over multiple years. Craft compelling narratives showcasing our solutions driving business outcomes for our Customers. Demonstrate how we solve industry-specific business problems.
• Technical Expertise: Holistic understanding and application of platform (GenAI, automation, platform capabilities). Expert in major, minor in others. Knowledge of major transactional systems, partners, etc.
• Teaming: Work with and lead diverse people in a variety of teams at the same time, like account team, industry team, country team, function team, special interest team, etc.
• Client Interaction: Spend time with clients and partners to become the strategic advisor, connect with business and leadership to drive the necessary business outcomes for your customers.
• Show and Tell: Lead discovery meetings with customers to uncover business issues that are real and are relevant and focus on key persona’s and use-cases that matter.
• Focus: Qualify and focus so that you and the people that you lead spend time and energy on activities that matter to customers.
• Personal Development: Enable the right people to be their best self and also show up as yourself and be self-aware of your personal style and strengths.
• Showcase: Help your customers solve their most pressing business issues with value driven outcomes and show customers how to solve business issues and drive growth.

Who You Are

• You contribute to ServiceNow’s vision and deliver complex information in a polished and compelling manner
• You prioritize high-value activities, resolve process breakdowns and manage multiple projects
• You show calm focus and effectiveness during changing circumstances and you are an early adopter of new technology
• You communicate difficult feedback in a compassionate yet clear way, you work with other to achieve compromise through consensu and enhance self-awareness through feedback

Qualifications

To be successful in this role you have:

• Bachelor’s degree and 8 years of related experience or Master’s degree & 6 years of experience.
• 8-12 years experience in presales or customer advisory roles.
• Multiple years of leadership experience in presales, consultation, project and/or in managed services engagements
• For many companies this will be the most senior level withing the organization.We encourage applications from all backgrounds and communities, and we’re committed to having a team that’s made up of diverse skills, experiences, and abilities.

We actively encourage BAME, LGBTQ+, and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by ServiceNow.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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