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Mgr, Solution Development (ServiceNow Developer)

ServiceNow

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Software Engineering

Hyderabad, Telangana, India

Posted on Aug 22, 2024

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Come join one of the most dynamic teams within ServiceNow, "The Factory". This team is a critical part of our solution consulting organization, helping develop pro-code assets for our customer demos. Some of the worlds top companies are often looking to see how ServiceNow can be positioned to solve their unique needs, The Factory team is called in to support the sales team and solution consulting team in the construction of those Proof of Concepts. The Factory team fills a magical gap between out of box product capabilities and unique, customer, customizations. We help make our demo's sing in a real-world, real solution, capacity.

The Factory Solution Developer Manager is a technical manager with the ability to qualify technical requirements for custom applications/portals/workspaces for level of complexity and effort. Ideal candidates for this role will have spent time as a ServiceNow application developer and have a good understanding of the platform capabilities. The Factory is a hybrid team that straddles the worlds of ServiceNow Platform Development and ServiceNow Pre-Sales Solution Consulting. This is a dynamic team that services a high-demand need within the company.

Be a part of a fast-paced team that solves new problems every week, all while leveraging the incredible power of developing on the ServiceNow Platform. While not primarily a customer facing role, the Factory gets to work with some of our most exciting customer brands and provide unique solutions to enterprise scale problems in a rapid, proof of concept environment. You will be at the cutting edge of where our customers are taking ServiceNow.

What you get to do in this role:

Help build and manage a small team of Solution Developers in our Hyderabad Development Center
Work alongside our America's based Factory team for collaboration and handoff of custom demo development
Understand and triage solution requirements and develop key solution components on the ServiceNow Platform
Build compelling solutions against demo requirements captured by our account teams
Scope and deliver Proof of Concept/Proof of Value engagements with account teams
Provide mentoring and training to peers and colleagues
Stay current on product developments/releases to a level required for demo and POC/POV
Support Marketing events – user conferences, trade shows, webinars etc. Stay current on competitive analyses and understand differentiators between the company and its competitors
Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment

Qualifications

Nice to have: An extensive ServiceNow product knowledge (IT, Customer, Employee and Creator workflows) – (ability to understand the core concepts of each major product area)
Nice to have: an ability to derive development requirements from customer problem descriptions (either as a dev lead creating development requirements, or as a product owner translating customer requirements to development requirements)
1 - 3 years of team lead or manager level experience
2 - 5+ years of development experience – ideally in a field related to ServiceNow or 2 - 5 years in a product manager capacity supporting custom application development in a field related to ServiceNow
Demonstrated proficiency in JavaScript and/or Angular.js (enough to accurately assess levels of complexity/effort for requests leveraging these languages)
A strong foundational understanding of the ServiceNow Platform
Certified ServiceNow Application Developer is a plus
Demonstrated ability to learn new technology Ability to actively listen to account team solution requirements and provide a solution to address the customer’s business issue
Eagerness and willingness to learn Demonstrated proactive approach to perform without being told what to do
Bachelor or Master’s degree in Computer Science or Technology is a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.