Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Linguistic testing of the localized content: typo, grammar, punctuation, syntax etc.
• Interact with engineering to ensure accuracy is preserved across language
• Escalating key quality issues and driving resolution for them
• Functionality testing of the ServiceNow Platform
• Ability to do manual testing and use automated testing tools
• Creation of test plans and drive projects with other test teams
• You will identify Internationalization/localization bugs, categorize them properly, and support development teams to fix/verify the bugs to closure
• Seek continuous improvement in the quality assurance processes
• Provide valuable feedback and be part of a market leader

Qualifications

To be successful in this role you have:

• Must have a native-level proficiency in Japanese
• Excellent English written and verbal communication skills with the ability to present complex technical information in a clear and concise manner
• Acute attention to details
• Understanding of functional testing methodologies
• Proven ability to work with teams and build a high-performance culture
• Previous experience with enterprise level localization testing / test leading is an advantage
• Familiarity with localization/translation tools
• Some knowledge of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects
• Desire to interact with many different software development teams to test and report on product issues pertaining to localization
• Flexibility to respond, and react to changing priorities efficiently and quickly
• Pro -active and self-motivated, with demonstrated creative and critical capabilities

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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