Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Bring our People Pact to life as you deliver HR support for a dedicated client group of managers and employees.
• Serve as a consultant to managers and coach them through complex employee situations, share guidance and best practices when necessary. Must be able to adjust communication and influence style to support leaders and employees and at various levels in the organization.
• Partner with HR Business Partners to assist with driving initiatives at scale that are aligned to the BU or Regional Strategy.
• Tailor the enablement of COE managed HR programs to meet the needs of assigned client groups and managers. Examples of year over year HR programs include organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings when applicable.
• Design and deliver HR programs and policies in functionally and regionally relevant ways.
• Use data to draw insights to create a targeted self-driven action plan to support talent strategy with HR Business
• Provide HR policy, process and/or program advice and coaching to employees and managers, when escalated
• Leading as a project leader of medium sized projects or is a major contributor to bigger projects.
• Assist in driving communication and sharing of best practices across the People Partner team to facilitate continuous improvement.
• Looking at greater process improvements with current Global People processes including the creation of local or regional policies with the necessary COEs.
• Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement
• Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance
• Support up to Sr Director to execute on:

• • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the Business Unit

Qualifications

To be successful in this role you have:

• Excellent interpersonal, facilitation, communication, presentation and negotiation skills
• Ability to form relationships with the business as a known trusted advisor
• Ability to manage own time and workload, juggling conflicting priorities
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations
• Good understanding of cultural and geographical differences and practices
• Must have minimum 5 years direct client facing HR generalist or HR Business Partner experience with US based employee and managers.
• Slight preference for candidates that have already obtained PHR or CaPHR certification
• Will consider advanced degrees in lieu of direct experience

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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