Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The team

The Capacity Management team at ServiceNow drives resource availability to support our private and public cloud infrastructure. We own the hardware lifecycle through deployment, forecasting, run-state resource management, and hardware retirement for the ServiceNow.

The role

Your role as a Strategic Capacity Engineer is tasked with reviewing the overall health of our top accounts with the ability to articulate the infrastructure resources required. This includes current and future hardware requirements, consumption analysis, compliance reviews, and a holistic review of our farm as it pertains to storage and performance. This role requires a partnership with Sales, Account Executives, Account Managers, Senior Directors, and executive leadership providing analysis, utilization, and summarization of accounts and infrastructure.

What you get to do in this role

• Directly interact with a variety of internal teams providing appropriate capacity for those accounts migrating to or currently residing in our public cloud.
• Conceptualize and assist engineering solutions that automate tasks and processes pertaining to public cloud.
• Proactively analyze and identify opportunities for storage reduction providing advance warning to appropriate teams for remediation.
• Proactively identify and assess infrastructure performance deficiencies.
• Identify technical debt and provide guidance across teams.
• Collaborate with cross functional teams to assess current and future hardware requirements to optimize capacity.
• Provide forecasting analysis for non-standard customer infrastructure requirements.
• Monitor and strategize projected growth and scaling for:
  • Database Storage Utilization and Transaction Load.
  • Concurrent User Load and Burst Demand.
  • Planned and unplanned infrastructure lifecycle.

Qualifications

To be successful in this role, we need someone with the following knowledge, skills and professional experience

Required

• Minimum five (5) years of working experience within capacity management, database engineering, infrastructure performance, service-now support, and or service-now administration.
• Azure/AWS cloud engineering.
• DBE/DBA with an emphasis on creating complex SQL queries.
• Understanding of the ServiceNow platform
• Team collaboration, general fit, and goal alignment are essential
• Proven track record making data-driven decisions.
• Understanding of relational database concepts (MySQL/MariaDB/PostgreSQL)
• High level experience deploying, forecasting, and maintaining public cloud (Azure/AWS/GCP)
• Australian Citizenship to be able to obtain a security clearance

Preferred

• Linux System Admin skills preferably working knowledge of CentOS/RHEL.
• Ability to adapt to a dynamically changing cloud infrastructure.
• General knowledge of enterprise-class server hardware.
• Programming skills – Python/Ruby/Bash/JavaScript/Terraform
• Experience with Kubernetes and or Docker
• Have basic knowledge of storage configuration concepts and best practices therein.
• Experience using the ServiceNow platform:
  • Support customers with non-standard infrastructure requirements.
  • Identify patterns of abnormal growth.
  • Provide guidance to internal teams through proactive measures.
• Bachelor of computer science, Systems Engineering, Systems Administration, Database Engineering, Data Analytics, or any other related field. The equivalent in work experience is also acceptable for the position.

Why ServiceNow

We provide competitive compensation and generous benefits within a professional environment. We thrive in a collaborative work environment where strong individuals with aptitude and drive are provided growth opportunities all while working with innovative and advanced technology alongside some of the most talented engineers in the industry

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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