Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

ServiceNow is currently seeking a Program Specialist - Academic Partnerships who will work to execute on our Academic Partnerships Strategy with public and private Universities and Programs for external consumer talent. We strive to close the opportunity gap by preparing learners to thrive in careers shaped by continuous technological change and the need for digital skills . Through our university curriculum integration programs, we invest and build delivery capability of faculty and offer programs to students thereby meaningfully improve their lives, communities, and workplaces. We're creating new opportunities for both technical and non‑technical talent, to help more people advance into higher‑paying roles across our ecosystem, regardless of their background

Job Description

What you get to do in this role:

• Execute the strategy and management of national, regional Academic Partnerships as assigned.
• Evangelize Workforce Advancement Program strategy, program management, providing value proposition.
• Be a trusted advisor and guide through the Academic Partnership onboarding process.
• Supervise the Academic Partnership Program life cycle (Student enrollment, Student learning completion)
  • Work with the university management team to:
    • forecast student enrollment numbers.
    • recruit, vet, and ensure course completion from students.
  • Troubleshoot issues with rosters, enrollment, training instance, labs, certification vouchers etc.
  • Run workshops to encourage and promote certification amongst students
• Closely work with university management team, Board of Studies for Curriculum integration through semester offerings and
• Act as liaison between ServiceNow and regional employer's HR and Business teams to assist with recruitment into open roles.
• Report on assessment and health of the assigned academic partnership relationships including KPIs
• Maintain metrics, dashboard, data analysis.

Qualifications

To be successful in this role you have:

• 4+ years’ experience in a program or business management position
• Strong partnerships background along with Project management mindset, a passion for detail, exceptional organizational and time management skills.
• Experience working with Universities and student recruitment.
• Experience working across a range of cultures and working with global programs.
• Commitment to justice, inclusivity, and equity
• Ability to accept feedback graciously and integrate it into system/process improvement.
• High degree of autonomy, versatility, personal initiative, intrinsic motivation, and self-management skills
• Experience working collaboratively and effectively on diverse teams or with a diverse range of people.
• Knowledge of and/or ability to interface with regional academic institutions and their cultures
• High level of flexibility, creativity, and dependability
• Experience incorporating measurement and assessments into programs.
• Effective networking and cross functional connectivity skills
• ServiceNow experience or certification preferred.

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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