Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

ServiceNow Project RaptorDB, based on Postgres, the world's most advanced open‑source database, acts as a foundational data layer that will allow ServiceNow customers to process massive volumes of transactional data on the Now Platform in real time to meet the demands of AI‑powered applications. It adds analytical capabilities to meet advanced reporting and data mining needs. This team is building the core of RaptorDB and even the smallest optimization can have a dramatic impact on our customers and our bottom line.

We are looking for an experienced developer with C/C++ knowledge who wants to contribute heavily to building the very core of our ServiceNow database. You will work directly with other engineers on the Data Platform team solving challenging problems in scaling and querying large data sets efficiently both vertically and horizontally. Our work is based on Postgres with significant in-house enhancements and unique features. This is your opportunity to contribute to cutting edge database software used at massive scale.

What you get to do in this role:

• You’ll collaborate with a team of 15+ dedicated database-internals engineers.
• Be part of building the next-gen database platform using and contributing to the latest open-source technologies
• Analyze storage/memory/compute performance and scalability bottlenecks in the system and build targeted software solutions
• Develop complex and creative solutions with quality modern C/C++ code and a highly automated build and test infrastructure
• Improve reliability and observability by designing and building self-diagnostic and self-healing system capabilities
• Learn state-of-the-art development practices for performance, reliability and error prevention
• Partner with core and cross-functional teams to create the next-generation database engine powering ServiceNow

Qualifications

To be successful in this role you have:

• In depth knowledge of computer and general systems architecture (threads, networking, kernel, etc)
• Excellent skills in object-oriented programming combined with some C/C++ and SQL knowledge
• Experience in test-driven development
• Solid understanding and experience with agile software development methodologies and working in a large, ambitious team
• Ability to handle multiple competing priorities in a fast-paced environment
• Skill to manage your own complex tasks, know when to synchronize and re-align with the team, and lead more junior team members working with you
• Strong problem-solving and analytical skills and the ability to communicate them effectively in design documents and architect-level discussions
• An aptitude for learning new technologies and an itch to code
• Experience working with at least one of OS kernel, memory manager, multi-threaded software modules, or distributed systems

Nice to have:

• Experience with relational databases is a plus, MariaDB and/or Postgres

Qualifications

• 6+ years of experience developing professional software
• Experience with deep knowledge in one of operating systems, complex layered software products or database systems
• Proven track record of delivering sub-modules or software features end-to-end
• Ability to handle multiple competing priorities in a fast-paced environment
• Knowledge of C/C++ and SQL

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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