Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a Senior Manager to join our Global Partnerships & Channel (GPC) organization to support GTM strategy and strategic planning in support of go-to-market initiatives with our Strategic partners. The preferred candidate will have experience supporting Sales and Channel, is comfortable managing large data sets, has strong attention to detail, has the ability to synthesize results, and has strong communication skills. They will work cross-functionally across partner sales, direct sales, operations, IT and finance, with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions.

What you get to do in this role:

• Drive strategic long-range planning, annual operating plan for partner & channel sales in partnership with global sales planning
• Manage weekly Resell and Service Provider channel sales forecast
• Design and develop processes and procedures to manage and administer Anaplan, including Anaplan/system tool roadmap for scalable planning
• Manage GTM planning and operational process improvement projects
• Work with GTM BU leadership for partner program spend strategy, manage, and track ROI
• Assist in the development, defining business rules and reporting of key performance metrics to help drive increasing Sales productivity
• Analyze performance and productivity data and assist in preparing slides for QBR’s, or other Sales leadership presentations
• Extract data sets, perform analyses, build data models to support pipeline, coverage, renewal or other initiatives
• Gather and define requirements for Business Intelligence initiatives
• Support the implementation of Sales productivity, planning and reporting tools
• Maintain databases and develop weekly/monthly/quarterly metrics reports
• Troubleshoot attainment, commissions or quota setting related reps’ queries
• Other ad hoc responsibilities in support of sales finance and partner operations
• Willing to work with teams in different time zones

Qualifications

Our ideal candidate:

• 10+ years’ experience in Finance / Sales, Business Operations, preferably with a SaaS organization or in Strategy & Operations Consulting
• Excellent Analytics skills
• Excellent communication skills – verbal and written
• Ability to communicate effectively and collaborate with others
• Self-motivated with the ability to multitask
• Comfortable and flexible working in a fast-paced environment
• Positive “can do” attitude and highly analytical; enjoys challenges
• Detail oriented and comfortable working with large data sets
• Proficiency with MS Office, especially Excel. Tableau and Anaplan experience preferred
• Bachelor's degree from a premier university desired

For positions in the Bay Area, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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