Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The GTM Strategy & Planning Sr. Analyst will help define and drive strategic analyses to shape decisions for business growth initiatives. You will be an essential member of the GTM Planning organization, reporting to the Director, GTM Planning & Customer Segmentation. In this global role, you will partner with Sales leaders, strategy teams, and operational peers to identify opportunities, analyze GTM motions, and propose actionable plans to maximize growth. This results-oriented position will provide strategic, analytical, and project leadership across a number of GTM domain areas while supporting the evolution of our data-driven strategic planning process. This is an individual contributor (IC) role, which requires strengths in building virtual teams across the company to drive results.

What you get to do in this role:

Drive the Strategy, Planning, and Execution plans for specific penetration and performance initiatives:

• Collaborate with strategy and analytics teams to conduct focused analyses to allow for intelligent decision making, insights into business drivers, performance-to-targets, and areas of opportunities and risk
• Partner with analytics and technology teams to translate these analyses into reporting packages, fueling ongoing business performance reviews
• Develop executive-friendly presentations to convey the key findings and recommended actions from strategic analyses
• Identify and analyze opportunities to grow market penetration across segments, industries, and products
• Develop and execute strategic plans for growth initiatives, balancing rigorous analysis with strategic insight to guide decision-making and implementation.
• Build and maintain trust-based relationships with stakeholders including facilitating open communication and navigating complexities to drive GTM evolution.
• Drive organizational change, adopting a hands-on collaborative approach to strategy development, project management, and execution.
• Manage multiple projects simultaneously, ensuring clarity, precision, and a strategic focus in a dynamic environment.
• Other ad hoc responsibilities as required in support of the organization needs

Qualifications

To be successful in this role you have:

• U.S. Citizen or Greencard holder required
• 5+ years of relevant GTM Strategy & Planning experience, with clear ownership of strategic initiatives and outcomes. Experience with Customer Segmentation initiatives a plus.
• Must have strong financial and analytical skills, including the ability to identify and define problems, collect and analyze, data and develop substantiated conclusions
• Story Telling Skills, able to consolidate large data sets and extract the key points and relevant actions required.
• Experience within XaaS/SaaS companies and subscription models (Land, Adopt, Expand, Renew), including success metrics
• Strong communication skills, ability to communicate effectively and collaborate cross functionally
• Excellent team player with demonstrated ability to work efficiently across multiple initiatives with different deadlines and evolving priorities
• Self-motivated, highly analytical, has a high degree of intellectual curiosity – enjoys challenging assignments.
• Preferred candidates will have a combination of consulting, transformation, and operating experience as well as past experience with/supporting sales teams.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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