Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description

Job Purpose: As an ITAM Vendor Governance Supervisor, job is to provide guidance and manage DT related all vendor activities internally and externally with proper stakeholders, which includes maintaining the entire Supplier Lifecycle Operations.

Job Duties include, but are not limited to, leading the following activities:

• Leads Supplier Lifecycle operations and continues to drive Champ/Challenger Supplier model for DT (Digital Technology) in IDC.
• Manage and maintain external vendor relations within Digital Technology.
• Perform as functional bridge amongst external vendors as well as internal DT stakeholders.
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors.
• Ensure to track, measure, report and evaluate vendor performance.
• Troubleshoot all vendor problems and present to management as required.
• Participate to formulate workflow processes, methods, and policies for applying vendors.
• Ensure to collaborate with DT stakeholders to assure vendor partners are effectively managed plus contracts are completely leveraged.
• Prepare processes for as well as manage analysis, selection, and transition.
• Monitor contractual agreements for all DT function’s vendors.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
• Support to explore expansion across new business lines outside of DT.
• Responsible to perform governance coordination with business stakeholders to measure executive/business satisfaction for vendors performance.
• Responsible to perform monthly, quarterly vendor performance reviews for stakeholder satisfaction.
• Responsible to perform financial performance management, Invoice management, budget support (Capital and Expense) and Contract pricing adjustments.
• Lead Supplier Lifecycle Operations (SLO) implementation on NOW platform
• Responsible to perform service and work order management.
• Initiate SOW PURs and manage them until PO creation by working with various internal stakeholders, e.g., Sourcing, Procurement, Legal, Finance, Supplier enablement, etc. teams.
• Manage contract change control.
• Perform SLA and Performance validation.
• Responsible for Project performance management, performance trending and corrections and maintain performance management recalibration.
• Providing reporting (scheduled and ad hoc) as need to support the ITAM Governance activities.
• Conducts strategic stakeholder management conversations with all levels of business employees.
• Adheres to policies and procedures for all cross-functional processes.
• Develops and manages budgets associated with the DT Supplier Lifecycle Operations and transition spend to DT Strategic suppliers.

Qualifications

• 3+ years knowledge of Vendor management activities
• Experience interpreting contract terms and conditions.
• Demonstrated ability to use ServiceNow platform.
• Strong customer-focus and demonstrated experience working with/meeting business users’ requirements.
• Proven vendor management skills – setting and measuring SLAs and KPIs.
• Excellent analytical and problem-solving abilities
• Ability to efficiently manage multiple initiatives simultaneously.
• Strong interpersonal relationship, team building, collaboration, and objective facilitation skills
• Proven ability in stakeholder management
• Demonstrated ability to manage tasks and projects to required deadlines.
• Excellent written and verbal communication skills
• Ability to research vendor management market trends.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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