Sr Staff Inbound Product Manager



Amsterdam, Netherlands
Posted on Tuesday, July 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is in the ServiceNow's NowX organization. NowX, ServiceNow's future product incubation team, is our organic growth engine. The team is responsible for identifying strategic new market opportunities, designing, and prototyping new product solutions closely with customer design partners and internal business unit stakeholders, and eventually bringing the product to the market. NowX operates lean and fast, with the goal of bringing two new products to market per year.

In this exciting new role, you will lead co-development of innovative new products in conjunction with our strategic customers and partners. Working together, you will discover unique user needs and journeys, gather requirements, and craft a vision and roadmap for an innovative new product. You will collaborate with your peers in Engineering, Design, and more to execute on the vision and bring your co-developed product to market.

What you get to do in this role:

  • Lead strategic planning, definition, and development phases for assigned products or portfolios, integrating customer and partner co-development opportunities.
  • Partner closely with our strategic partners and customers acting as a trusted leader, accountable for and committed to the outcome regardless of the role or organizational boundaries
  • Discover and translate complex problems and user needs into easily understood requirements and provide solutions
  • Integrate usability studies, user research and market analysis into product requirements to enhance user satisfaction
  • Lead cross-functional teams, define the vision and set the strategic direction, and drive consensus among stakeholders at all levels of the organization.
  • Work with multiple teams to guide projects through development and bring high-quality products to life


To be successful in this role you have:

  • 12+ years of software product management experience
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
  • Experience driving solution development through big-picture solution development
  • Ability to serve as a team lead, and coach employees at lower levels
  • Strong technical background with expertise in product development methodologies and technologies relevant to ServiceNow’s industry, particularly with the ServiceNow platform.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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