Software Engineer (ServiceNow Developer)



Software Engineering
Hyderabad, Telangana, India
Posted on Wednesday, July 3, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a skilled Software Engineer (ServiceNow Developer) to join our dynamic team. In this role, you will be instrumental in developing solutions for our Customer Service Management (CSM) and industry verticals products. Your responsibilities will include collaborating with cross-functional teams to design and implement customized solutions, automate processes, troubleshoot technical issues, and ensure seamless integrations within our industry verticals. Additionally, you will play a key role in gathering feedback and staying updated on industry trends to continuously enhance and refine our ServiceNow CSM and industry vertical offerings.

What You Get to Do in This Role:

1. Collaborate with cross-functional teams, including product managers, CSM solution architects, and the engineering team, to gain a deep understanding of our ServiceNow CSM product, its features, modules, and integrations.

2. Develop tailor-made, interactive solutions that showcase the platform's capabilities and product features, precisely addressing specific pain points.

3. Create automation tools to streamline solution configuration for the sales team, enhancing their efficiency in delivering targeted presentations to potential clients.

4. Provide technical expertise to troubleshoot and resolve issues encountered during solution development, ensuring seamless presentations and identifying opportunities for improvement.

5. Deliver engaging software demonstrations and workshops to sales teams and stakeholders, articulating the value proposition of our ServiceNow CSM product and its benefits.

6. Continuously gather feedback from stakeholders and the sales team to refine and enhance future solutions, staying informed about industry trends, competitor offerings, and emerging technologies.


  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
  • 3-6 years of experience in software development.
  • Proficiency in ServiceNow development tools, including Scripting (JavaScript, Jelly), HTML, CSS, and Glide API.
  • Experience with React/Angular or similar frameworks.
  • Experience with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations.
  • Strong familiarity with the ServiceNow platform, especially the Customer Service Management (CSM) modules.
  • Excellent communication and presentation skills, both written and verbal, with the ability to translate technical concepts into clear, business-oriented language for various audiences within the financial services industry.
  • Quick problem-solving skills to address technical challenges during live demonstrations.
  • ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist CSM, etc.) , prior experience in UI/UX developement are a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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