Staff Technical Product Manager



IT, Product
Santa Clara, CA, USA
Posted on Wednesday, July 3, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. We are re-imagining and digitalizing the employee experience, and democratizing development in a high performance and growth mindset culture. Are you looking to unleash your full creativity, innovate, and execute to make an impact every day? Do you cultivate your own growth and are seeking to learn the next and most innovative practices in the field of adult learning and leadership development? Then our Talent and Organization Development team at ServiceNow is the place for you! ServiceNow employees work globally in a fast pace and innovative environment. We are building a healthy, high performing company that scales. Our Talent & Organizational Development team creates a unique, human centric employee experience and program development. We equip employees with the latest research-based tools to coach and bring out the highest potential in our teams.

About the Role:

The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Staff Technical Product Manager at ServiceNow you will be at the forefront of defining features and building the next generation of products & capabilities that will transform our customer & employee experiences.

Does your resume show years of driving a product mindset across geographically diverse product teams to build consumer grade experiences that increase NPS or deliver value against strategic KPIs?

Can you drive technical collaboration and alignment across engineering and product teams regarding some (or all) of these capabilities to drive enterprise scalability for customer experience? Account Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, Personalization, Gen AI/AI, In-application experiences, Behavior Analytics.

Is your experience area not listed? Apply anyway and tell us why your skills & experience will help ServiceNow scale customer experience for future success.

While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to mentor and grow technical product managers to help them successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset with complex product delivery models.

Careful consideration will be given to applicants who are ServiceNow certified or have a background with our Customer and Industry Workflows products – or similar products from other SaaS vendors.

What you get to do in this role:

  • Define product strategy for the areas you own that sets us up for success as we look to grow to $20B+ in revenue
  • Proactively work with internal and external customers to acquire a deep understanding of the requirements & business needs
  • Communicate product priorities and build consensus with all stakeholders
  • Be an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Manage the delivery of your product portfolio, including PoC (Proof of Concept), internal Beta, external Beta, Public Launch, and ongoing releases.
  • Define product requirements incorporating effective written and more creative, visual techniques (Sequence diagrams, payload mockups etc.)
  • Create data flows and functional and technical specifications
  • Be brilliant at the basics of technical product management – working with data analytics, user research, and product design to produce detailed functional designs and inputting all relevant product delivery information in our systems for engineering to execute against
  • Communicate complex problems into easily digestible requirements and drive solutions
  • Define product performance and effectiveness metrics that measure and benchmark product success.
  • Continue to learn and remain current in certifications for emerging ServiceNow and 3rd party technologies – specifically Gen AI!


To be successful in this role you have:

  • 8+ years of software product management experience
  • Working knowledge of ServiceNow Platform (specifically in Strategic Portfolio Management) is desired.
  • Should have experience working on products catering to at least 2 to 3 different domains across GTM or Support organizations
  • Should understand the Opportunity to Order process
  • Well versed in agile methodologies and tools and experience working in an agile/scrum environment.
  • Experience with technical delivery teams leveraging continuous delivery for launch.
  • Adept at developing and delivering complex products at high velocity and with aggressive deadlines.
  • Strong analytical approach, with attention to detail and excellent reporting skills.
  • Ability to manage stakeholder relationships effectively, internally and externally.
  • Ability to effectively communicate with a diverse group of stakeholders



For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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