Senior Staff, Technical Product Manager



IT, Product
Santa Clara, CA, USA
Posted on Wednesday, July 3, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

Emerging Technology Group

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

About the Role:

As a Technical Product Owner for ServiceNow Foundations, you'll play a key role in shaping the future of our core platform offerings. You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for ServiceNow Platform, Data Foundation, CMDB, CSDM and APM.

This collaborative role requires you to partner closely with engineering, design, and product BU. You'll be a champion for our ServiceNow foundation products, driving adoption and maximizing their value for our customers.


· Translate business requirements into clear, actionable technical specifications for development.

· Partner with product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow foundations.

· Craft compelling user stories that maximize value and address user needs.

· Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.

· Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.

· Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.

· Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.

· Maintain the conceptual, design, and technical integrity of product features and components.

· Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.



· 10+ years of experience in product management or a related field, with a focus on enterprise software.

· 5+ years of experience working with ServiceNow platform.

· Proven track record of successfully launching and managing IT infrastructure management products.

· Deep expertise in ServiceNow platform architecture, particularly CMDB, CSDM, Data Foundation, and APM functionalities.

· Strong understanding of IT service management (ITSM) best practices.

· Excellent communication, collaboration, and presentation skills.

· Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences.

· Data-driven approach with a strong focus on user needs and business goals.

Bonus Points:

· Experience working with DevOps methodologies and practices.

· Experience with API design and integration.

· Experience with cloud computing platforms (AWS, Azure, GCP).


For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.