Technical Curriculum Developer



Software Engineering, IT
Hyderabad, Telangana, India
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Onboard/coach new Product Content colleagues to help ensure their productivity and success in alignment with our goals to retain and grow talent.
  • Be a valuable team player that interacts cross-functionally with stakeholders and subject matter experts, developing and delivering timely, relevant content.
  • Create and develop technical course content at a variety of skills levels and personas in instructor-led sessions, digital (eLearning), and/or videos. Incorporate graphics and iconography for learner engagement.
  • Participate in train-the-trainer knowledge sessions to become a subject-matter expert (SME) in new tools and processes.
  • Update existing content by completing detailed analysis of delta changes.
  • Perform and manage QA and feedback of content.
  • Create certification exam materials, including scenarios and formats for use in evaluating knowledge.


To be successful in this role you have:

  • 2-5 years previous technical training/eLearning/instructional design experience.
  • 2-5 years technical writing experience.
  • Experience with DITA strongly preferred.
  • Proven ability to effectively lead presentations for large audiences.
  • Experience in Agile or rapid development and quick turnaround of training deliverables.
  • A high performance, growth-mindset attitude that results in flexibility, creativity, and willingness to work independently and contribute to innovation.
  • Incorporates measurement and assessments into all learning content.
  • Constructs quality content for technical training based on industry design standards, processes, and incorporating user and stakeholder feedback.
  • Produces artifacts throughout the design process for each course or certification assessment (examples include scoping training request documentation, project plans, sprints, scripts, and course outlines.)
  • Communicates to stakeholders and team members consistently to ensure expectations and deadlines are met.
  • Demonstrates working knowledge of eLearning technologies such as authoring tools (e.g. Articulate 360, Captivate), design/development tools (e.g., SnagIt, Camtasia,) and AI scripting tools (e.g., WellSaid).
  • Strong working knowledge of MS Office applications, including SharePoint, Word, Excel, and PowerPoint.
  • Experience with Learning Management Systems (LMS) and web conferencing applications

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.