Operational Technology (OT) Solution Consultant

ServiceNow

ServiceNow

IT
San Diego, CA, USA
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Operational Technology (OT) Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

  • Create and contribute in Sales campaigns focused on Operational Technology
  • Serve as a thought leader on Operational Technology for ServiceNow
  • Strong alignment with Product Management and Engineering teams on roadmap and field feedback from customer and industry lens
  • Create and support programs that enable Solution Consultants to demonstrate the value of Operational Technology
  • Demonstrations of solutions, both standard and tailored to prospects and existing customers around Operational Technology and ServiceNow
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
  • Supporting Marketing events – user conferences, trade shows, webinars, etc.
  • Staying current on competitive analysis and understand how to best position ServiceNow solutions.
  • Understanding business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, licensing models, etc.

Qualifications

To be successful in this role you have

  • Domain expertise in Operational Technology and/or related industries (Oil and Gas, Retail, Manufacturing, Plants, Other)
  • Experience or knowledge of OT related technologies and standards (examples: Nozomi, Dragos, Claroty, Siemens Industrial Asset Hub, etc…)
  • Experience with ServiceNow platform is highly desired.
  • Strong Pre-sales or consulting experience desired to become trusted advisor.
  • Exceptional communication and presentation skills to include technical and business concepts.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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