Advisory Solution Consultant



Bengaluru, Karnataka, India
Posted on Friday, June 28, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About this Role:

ServiceNow is looking for an experienced presales architect to join our GPC team in support of our service provider (SP) partners. A SP Architect is an expert ServiceNow evangelist who works with our top partners to design, build, and maintain a portfolio of offerings driven by the Now platform. These offerings must support the alliance business plan, adhere to ServiceNow technical best practices and be aligned to the priorities of ServiceNow alliances and channels organization. The SP Architect owns the offering technical strategy, architecture, and roadmap for each offering in his/her coverage area. You’ll define MVP requirements, and solution prototypes for new offerings, in collaboration with the ServiceNow alliance team and your counterparts in the partner organization. You’ll be evaluated on metrics such as the number of new offerings published, offering adoption rates, and revenue growth by offering. You’ll deliver artifacts including solution briefs, case studies, and offering roadmaps.

What you get to do in this role:

  • Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment
  • Work with the top 10% of partners in ServiceNow’s alliances ecosystem
  • Practice true business value selling, with a strong sales support framework
  • Design and launch differentiated service provider offerings; see your work have an impact!
  • Work with the industry-leading NOW platform and solutions
  • Support Proof of Concept/Proof of Value engagements with our partners
  • Stay current on ServiceNow product developments/releases
  • Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved
  • Participate in and deliver Business Reviews and executive briefings
  • Provide mentoring and training to peers and other colleagues within our organization
  • Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.


    What you need to be successful in this role

    • 10+ years of Solution Consulting experience
    • Bachelor’s degree (Master’s preferred) in business, IT, or communicationsWorking knowledge of modern web technologies and cloud computing
    • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
    • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
    • Execution focus – proven track record of meeting or exceeding sales targets
    • Nimble learning – ability to quickly grasp the essence of new issues and concepts
    • Collaboration – the ability to work across teams in a highly matrixed organization
    • Influence – the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them
    • Bias for action – someone who addresses new opportunities and challenges quickly
    • Business acumen – strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face
    • Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision

    Experience that will help you stand out:

    • Experience of working in ServiceNow environments in BPO organizations across at least 2 out of these 4 areas : F&A, SCM, P2P & HR Ops.
    • Ability to have convincing conversations with Senior executives in BPO organizations about the benefits of transforming to the ServiceNow platform.
    • Previous pre-sales experience working with BPOs, SIs, and top tier consultancies
    • Experience building and launching service provider offerings
    • Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue
    • Experience with the ServiceNow product suite or competitive product suites highly desirable
    • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
    • ServiceNow platform development experience


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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